Wherever, Whenever Communications

THE BASICS

What is Intermedia Unite?
Intermedia Mobile App
Intermedia Desktop App
Remote Administration tools and Management Features

THE FEATURES

Cloud-Based Phone System
Intermedia Desktop and Mobile Applications
Video Conferencing & Screen Sharing
Conference Rooms
Team Chat, Instant Messaging and Business SMS
Voicemail
Web-Faxing
File Sharing, Collaboration and Security
Intermedia Integrations
Service Adoption Dashboard
Security
Call Center Features

WHAT IS INTERMEDIA UNITE?

Intermedia Unite is a cloud-based communication and collaboration platform that primarily serves small and medium-sized businesses (SMBs). It offers a variety of services designed to simplify business communication, streamline workflows, and enhance collaboration among team members. The platform is known for integrating multiple communication tools into a single service, including:

Cloud Phone System – A cloud-based voice-over-IP (VoIP) phone service with features like call forwarding, voicemail, call routing, and more, often replacing traditional landline systems.
Video Conferencing – High-quality video meetings and conferencing tools, helping teams connect remotely.
Messaging – Instant messaging and team collaboration features to improve communication across the organization.
Email Services – Secure, business-class email solutions, including calendar integration.
File Sharing – Secure storage and file-sharing capabilities for efficient document management and collaboration.
Collaboration Tools – Features like shared workspaces, task management, and project tracking to boost teamwork and productivity.

Intermedia Unite is designed to provide an all-in-one solution for businesses looking to consolidate their communication tools, reduce costs, and improve overall efficiency. It emphasizes security and reliability, offering services with enterprise-grade protection and compliance standards.

PBX PHONE SYSTEM

PBX phone system is a cloud-based phone system with an integrated combination of 100+ enterprise-grade features along with industry-leading network call quality and uptime. System management and call reporting features are handled from a single web-based portal.

TEAM CHAT AND BUSINESS SMS

With the Intermedia Desktop and Mobile Apps, team members can send and receive instant chat or text messages and attachments (individual and group chats) and send and receive text messages directly to colleagues and customers. All chat and Business SMS messages are instantly synchronized across all your Intermedia devices. Users can pin favorites to the top of their contact list and access full contact chat history at any time.

DESKTOP APP

The free Intermedia Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, send chats and text messages, place and receive calls, share screens, start video calls and share files—all from one integrated application. Available as a downloadable app for PC or Mac.

MOBILE APP

The Intermedia mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, send chats and text messages, sync contacts from their mobile device and manage voicemails all from one application—anytime, anywhere.

REMOTE OFFICE

Intermedia preconfigured phones can be plugged into any location that has a broadband network connection. Remote desk phones work the same way as they do in the office, with access to all the same features and functionality as everyone else in the company.

FAX

Intermedia includes a “virtual” fax service that allows users to receive and manage online faxes via the web. Transmits faxes directly from a Windows-based PC. Senders simply dial the web faxing number from their fax machine, as they normally would.

PHONES

Intermedia phones are plug-and-play, delivered pre-configured to work seamlessly with Intermedia services. No technical expertise or technician required. Intermedia Phones includes multiple manufacturer models, with several models to choose from to meet any business need.

VOICEMAIL

Intermedia virtual voicemail can be managed and accessed according to user needs. Manage and check voicemail online from the desktop phone, or through the mobile app. Transcribed voicemail messages, powered by Intermedia artificial intelligence, can be sent via email or viewed on the mobile app. Voicemail can be received or forwarded as a downloadable email attachment.

Remote Amin Tools/MGMT Features

SCREEN SHARING

Screen share online with the computer desktop which can be shared with team members or externally, in real-time, improving collaboration and speed of decision making. While utilizing screen sharing, meeting attendees can annotate on the screen to call out important points on their screen enhancing collaboration even more.

SET YOUR AVAILABILITY (PRESENCE INDICATOR)

Intermedia desk phones and applications include real-time presence - the ability to see whether a contact is currently available, or busy on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that includes presence information. The Intermedia desktop and mobile apps display status availability information alongside each contact in the Active Directory.

VIDEO CONFERENCING

Use HD video conferencing to organize face to face meetings which helps to eliminate unnecessary travel and empowers teams with remote members to be more productive. You can launch ad-hoc meetings with one click and invite additional attendees.

FILE BACKUP AND COLLABORATION

Securely backup and store your important files online with confidence and share them across teams internally or outside your company instantly. With this feature, team members can share documents and co-edit in real-time so the most recent version of a document will always be easily accessible. Those that share the file maintain full control over the file, users, devices and sharing activities.

RECEPTIONIST VIEW

Receptionists and administrative assistants now have access to a specialized view the availability of everyone in their organization, perform blind transfers, warm transfers, and transfers to voicemail.

INTERMEDIA MOBILE APP

The Intermedia mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, chat with colleagues and manage voicemails all from one application—anytime, anywhere.

Find the Intermedia Mobile App in the Google Play™ Store or Apple App Store
Log into the app using just your company email credentials.
Extend your business phone number and extension to your mobile phone, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device—seamlessly, without interruption.
Your full desktop chat history is synchronized with your mobile device so you can stay connected and continue conversations no matter where you are.

INTERMEDIA DESKTOP APP

The free Intermedia Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, chat with colleagues, place and receive calls, share screens, start video calls and share files—all from one application.

Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or Mac.
One place to see the availability of coworkers, place a phone call, start team chat, and launch a video conference.