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INTERMEDIA CONNECT SECURIT Y and FEATURES REGULATORY COMPLIANCE Intermedia ensures a commitment to security by meeting stringent industry standards, such as HIPAA for medical records, CPNI to protect user information, PCI-DSS to protect credit card information and SOC II audit to demonstrate our controls and processes are effective in minimizing risk and exposure to cloud stored data. PHYSICAL SECURITY- DATA CENTER Intermedia is hosted in geographically dispersed, highly secure and monitored datacenters by top tier certified providers. Each data center is SSAE 16 Type II compliant with verified levels of physical security. Each of NEC world-class datacenters adheres to strict standards in physical security. Each datacenter is closely monitored and guarded 24/7/365 with sophisticated pan/tilt closed-circuit TVs. Secure access is strictly enforced using the latest technology, including electronic man-trap devices between lobby and datacenter, motion sensors and controlled ID keycards. Security guards are stationed at the entrance to each site. ENCRYPTION Confidential conversations and shared proprietary presentations remain safe as Intermedia collaborative cloud solutions operate on highly secure cloud platforms backed by AES industry standard encryption. COLLABORATION SECURITY Voice, Presence & UC offers a flexible, multi-tenant, feature rich, encrypted approach to communicating and collaborating, backed by around the clock customer support and system monitoring. CUSTOMIZED RECOVERY POINTS Data retention and archiving based on customized recovery points and preset recovery times make use of two highly secure, compliant and energy efficient datacenters to store and protect hosted data and assets. TWO-FACTOR AUTHENTICATION FOR INTERMEDIA APPS The Mobile App from Intermedia allows users to use their Unite business phone system while working remotely or while on the go. These apps require a login and password and also require 2-factor authentication for access. CALL CENTER FEATURES Just a single unpleasant call experience can cause a customer to take their business elsewhere – and worse yet – post details about that experience online. Intermedia Unite Pro and Enterprise subscriptions make a direct and lasting impact on customer satisfaction by helping businesses to cut hold times, increasing call effectiveness, and improving your employees’ ability to resolve issues quickly. Plus, the Call Analytics and Reporting included with Unite gives your business the insights to make better staffing and coaching decisions for your employees - using real-time data to track employee and customer engagement activities. AUTOMATED ATTENDANT Immediately answers and routes incoming customer calls to the right group, or to a specific agent. Answers and routes calls 24 hours per day, 7 days a week. Customized calendars for specialized routing according to business hours, holidays, special events, and more. SUPERVISOR IN-CALL ASSISTANCE Allows supervisors to monitor, assist or join ongoing calls in order to assist in coaching, and to enhance employee effectiveness as well as the customer experience. Monitor to listen to a live call Whisper to assist an agent without the customer hearing Barge to join a live call as a participant. TRACKING & ANALYTICS Get a clear insight into the calling effectiveness and efficiency of individual employees, as well as the entire organization. Agent/Group Activity Reporting Historical Reporting and Report Scheduling Current Agent and Queue Status Real-time Call Statistics Dashboard suitable for both desktop and wallboard Intermedia Informational Videos Previous

REMOTE ADMINISTRATION TOOLS AND MANAGEMENT FEATURES With Intermedia Unite, you can scale and manage your communications according to your company's needs. No more overspending on lines you don’t need, or being constrained by unexpected growth. Order additional service and manage your employee phone, data backup, video and conferencing services through a single interface. Whether your Unified Communications (UC) platform is managed by a dedicated IT professional, or simply assigned to the Office Manager, Intermedia Unite is designed to cut down the amount of time they have to spend focusing on managing your systems. Here are some ways we work to make management of Intermedia Unite easier and more efficient than other phone unified communications systems: Unite Management Portal ONE central location to manage system or endpoint settings Enable or disable permissions system-wide, by group or by individual user Add users, user phones, and phone numbers right from the portal Set up auto attendants and groups according to business requirements View/create hunt group reports And much, much more Auto Attendant Greets callers and then directs them to the right person, department or information - 24 hours/day Multiple and branched menus for business hours / after hours / weekends Holiday menus to accommodate recurring special events as well as one-time events Dial by name / by extension Ability to ring multiple phones (in order or all at the same time) Send voicemails to email Calendar views of weekly and monthly routing schedules Hunt Groups Place incoming calls into set groups such as sales department, accounting, etc. Calls are distributed according to managed setting: Round-robin, sequentially, longest idle, or all simultaneously Can be configured to feature greetings, messages, and hold music Users and administrators may log users in and out of groups Hunt Group Reporting Select/view data and view reports for entire groups or individual users Track employee productivity with graphical data reports based on group or individual, and time Includes statistics such as hold time, talk time, call duration, call volume, and other call metrics Intermedia Cloud Based Phones Previous

Lancaster, PA Core IT Needs for Businesses in Lancaster, PA Businesses in Lancaster, PA rely on robust and secure IT infrastructure to stay competitive in today’s digital marketplace. Core IT needs for local companies include reliable network management to ensure seamless connectivity, data security solutions to protect sensitive customer and operational information, and cloud services that enable flexibility and remote collaboration. Many Lancaster businesses also require IT support and helpdesk services to minimize downtime, as well as data backup and disaster recovery plans to safeguard against unexpected outages or cyber threats. Additionally, with the area’s growing number of small and medium-sized enterprises, managed IT services and strategic technology consulting help organizations optimize performance, control costs, and scale their technology as they grow. Infrastructure & Connectivity - Reliable internet (fiber / high‑bandwidth / low latency) - Local wired & wireless network hardware (switches, routers, WiFi access points) - On-site servers or cloud infrastructure (for data, apps) - Redundant power / UPS and possibly generator backup Hardware & Devices - Computers, mobile devices, POS terminals, printers etc. - Device lifecycle management (when to upgrade) - Mobile / remote work capability Data Management & Storage - Local and/or cloud‑based storage/backups - File sharing & collaboration tools - Databases & applications relevant to operations Cybersecurity - Firewalls, intrusion detection/prevention - Antivirus / endpoint protection - Secure remote access / VPN - Regular software patching/updates - Multi‑factor authentication (MFA) - Employee training & Phishing awareness Business Continuity & Disaster Recovery - Backups (onsite + offsite/cloud) - Continuity of operations planning (COOP) - Disaster recovery for data, systems, physical damage Compliance & Legal / Regulatory - Data privacy (customer / employee data) - Industry‑specific regulations (healthcare, food safety, etc.) - State & federal filings (taxes, business registration, beneficial ownership disclosures, etc.) - SOC 2 or similar, if contracting with larger entities or providing certain services Software / Applications - Productivity suites (email, office, collaboration) - ERP / accounting / invoicing / inventory systems as needed - CRM tools for sales / customer service - Industry‑specific tools (e.g. manufacturing control, medical records, POS systems) Support & Maintenance - Ongoing IT support (in‑house, outsourced, or managed service provider) - Regular maintenance (patching, updates, cleaning up unused services) - Monitoring systems for network performance, security alerts Scalability & Flexibility - Infrastructure / services that can scale up/down (cloud / hybrid) - Modular & standardized systems to reduce complexity - Remote access, support for mobile workforces, cross‑site operations Lancaster County Services

INTERMEDIA CLOUD-BASED PHONE SYSTEM Before phone systems and cloud services evolved, many companies would pay large expenses to have a business PBX phone system installed. Why? Because a PBX phone system was the only way to get the phone features that sophisticated businesses needed, and frankly there were no other options but pay the price. Additionally, these businesses were forced to buy the expensive and bulky hardware, then pay for someone to install and maintain it. As technology evolved, so did PBX phone systems. Now, businesses can receive all the benefits from a PBX phone system without having to pay the large upfront expenses to have the system installed and maintained. With Intermedia , you get a full-feature phone system combined that comes with high-definition (HD) audio and other features such as call park, call forwarding, 3-way calling, and a conference bridge. All you need to do is buy the pre-configured phones, connect them to the internet and download the apps. No special set up or technician is required, and NO large installation expenses. WHAT IS A PBX? Private Branch Exchange (PBX) is a private system within a company that allows a business to manage multiple phone line extensions and calls within the company and outside of the company. Traditional PBX hardware technology, that makes call management possible, is generally stored physically on-premises within the company. Each phone extension connects by wire to the PBX terminal through a plug in the wall. SEAMLESS SETUP When you switch to Intermedia , there is no time consuming or expensive phone service installation process. Our expert Intermedia onboarding team will guide you through the seamless setup process. We will send you devices that are plug and play and delivered pre-configured, and once plugged into your internet connection, will be ready to use along with all the advanced call features. There is no special set up or technician required which eliminates work for IT teams and allows more time to focus on your core business! ENTERPRISE-GRADE PHONE SYSTEMS Intermedia allows your company to plug into our PBX equipment via the cloud, saving you money and data space while providing your company with over 100 advanced call features that give small-to-medium businesses (SMB) the same phone system features of a large enterprise. Intermedia includes features such as voicemail to email files and transcriptions, call hold & park, call transfer, and call recording. All these advanced features can be managed from a single-web based portal. QUALITY AND RELIABLE CALLS With Intermedia , you will never have to sacrifice quality for cost. NEC has programs and processes in place to help assure high-quality calling, including customer site pre-qualification and around the clock monitoring and customer support. BUSINESS CONTINUITY When unforeseen emergencies strike (power outage, severe weather, theft, etc.) you and your business, Intermedia can help your business and employees maintain continuity by allowing employees to forward calls to their mobile devices or to an off-site location. This gives you access to your business phone number that everyone knows to reach you on, anywhere at any time. The key to surviving downtime is to maintain a working communications system and regular operations. If your phones are up, you can still contact customers and preserve vital relationships while your business works towards getting back up and running. EASY INSTALLATION The best part, after the savings and added functionality, is the easy installation PHONE COST SAVINGS Lower your operating expenses by eliminating the need for expensive equipment and the technical experts needed to install, maintain, and repair it. Get feature-rich phone service for a low monthly cost. SPAM PROTECTION Spam Caller Protection is a free service for Intermedia customers. It detects calls from aggressive telemarketers and fraudsters and allows administrators to decide how to route these calls. Depending on your organization’s preferences, you can tag these calls in the Caller ID screen, send them to voicemail, or completely block them. This protection extends to every CONNECT device, including the CONNECT desktop and mobile applications. Deskop And Mobile Applications Previous

Columbia, PA Core IT Needs for Businesses in Columbia, PA Businesses in Columbia, PA depend on strong, efficient, and secure IT systems to support daily operations and long-term growth. Core IT needs for local organizations include reliable network infrastructure to maintain seamless communication, cybersecurity solutions to defend against data breaches and online threats, and cloud computing services that enhance mobility and collaboration. Many Columbia-based companies also require proactive IT support and maintenance to reduce downtime, along with data backup and disaster recovery solutions to ensure business continuity in the event of system failures. As small and mid-sized businesses continue to expand in the region, managed IT services and technology consulting have become essential for aligning technology investments with business goals, improving efficiency, and maintaining a competitive edge in today’s digital landscape. Reliable High‑Speed Internet / Connectivity - Business‑grade broadband with good upload/download speeds; possibly fiber if available. - Redundancy or backup options (e.g. secondary ISP, LTE/5G failover) to guard against downtime. - Local infrastructure depends on what providers service Columbia; ensure low latency and stable connection. Network Infrastructure - Routers, switches, wireless access points (WiFi) properly configured for performance and security. - Segmentation (e.g. separate guest network, separate IoT or unsecured devices). - Proper cabling and physical infrastructure, following standards. Hardware & Devices - PCs / workstations, laptops, mobile devices suitable for the tasks. - Printers, scanners, possibly POS systems or specialized machinery depending on business type. - Maintenance and replacement plan / lifecycle management so hardware doesn’t fail unexpectedly. Cloud Services and Data Storage - Offsite/cloud storage, for backups and possibly for main operations (e.g. productivity suites, email, document sharing, collaboration tools). - Use of SaaS applications for things like accounting, CRM, HR, etc. - When necessary, local server(s) if there are performance, dependency, or regulatory concerns. Data Backup & Disaster Recovery - Daily or frequent backups (onsite + offsite), tested restoration procedures. - Business continuity planning: what happens if there's a network outage, site damage, etc. Cybersecurity - Firewall, antivirus/malware protection, intrusion detection/prevention. - Managed patching of software and OS to protect against vulnerabilities. - Policies and training for employees (phishing awareness, proper password hygiene). - Possibly regulatory compliance if in a regulated sector (healthcare, finance, etc.). Communications Systems - VoIP phone system or hosted PBX. - Unified communications if business uses video conferencing, chat, etc. - Mobile device management if employees use phones/tablets for work. Support & Maintenance - Either in‑house IT staff or outsourced / managed service provider (MSP) arrangement. - Helpdesk / ticketing so problems are tracked, not just “fix when noticed”. - Proactive monitoring of systems (network, servers, storage) to detect issues early. Software & Licensing Management - Operating systems, office/productivity suites, business applications, possibly industry‑specific software. - Ensuring valid licenses, keeping up with renewal, avoiding legal risk. - Version control and updates. Compliance, Regulations & Privacy - Depending on industry: HIPAA, GDPR, PCI‑DSS, etc. - Local data and customer privacy laws. - Ensuring contracts, data handling, protection meet required standards. Scalability & Planning for Growth - Ability to scale up IT as business grows: more employees, more data, possibly multiple locations. - Flexible infrastructure (cloud/bandwidth etc.) to accommodate growth without huge disruption. Budgeting & Cost Control - Forecasting for upgrades, maintenance, license renewals. - Knowing total cost of ownership (TCO) for hardware, software, services. - Possibly considering outsourcing or shared resources if cost‑effective. Lancaster County Services

Kutztown, PA Core IT Needs for Businesses in Kutztown, PA Core IT needs for businesses in Birdsboro, PA focus on creating a secure, stable, and scalable technology environment that supports daily operations and long-term growth. Local companies benefit from strong network infrastructure, reliable internet connectivity, and well-maintained hardware to keep workflows running smoothly. Cybersecurity plays a crucial role, with firewalls, endpoint protection, multi-factor authentication, and regular backups helping protect against data loss and cyber threats. Cloud services and hybrid IT solutions offer flexibility for remote work and future expansion, while business continuity and disaster recovery planning ensure operations can resume quickly after disruptions. Strategic IT planning, regulatory compliance, and employee training further strengthen business resilience, allowing organizations in Birdsboro to operate efficiently and securely. Network Infrastructure & Connectivity - Reliable high-speed internet and network (wired and wireless) to support both daily operations and remote/hybrid work. - Proper network hardware (switches, routers, access points) and lifecycle management so outdated equipment doesn’t hamper productivity. - Scalable internal systems (servers or cloud-based services) that can grow with your business as the Kutztown region attracts new ventures. - Redundancy or back-up connectivity plans (especially in smaller towns where outages may have greater impact). Managed IT Support & Help Desk - Proactive monitoring of systems and devices so issues are flagged before they escalate. - Help desk support for employees: quick troubleshooting, remote access, and on-site as needed. - Routine maintenance: patching operating systems, updating software, refreshing hardware. - A scalable IT partner or internal team that understands the mix of small-business and campus-town environment in Kutztown (including the influence of nearby Kutztown University). Cybersecurity & Data Protection - Adoption of cloud services (e.g., SaaS, IaaS) to gain flexibility, reduce hardware burden, and support remote/hybrid work. - Hybrid models (part on-site, part cloud) to accommodate legacy systems or local regulatory needs. - Secure remote access tools for team members, vendors or contractors who may not be in-town. - Scalability: as Kutztown continues to grow and attract enterprise or educational partnerships, your IT should be able to expand. Business Continuity & Disaster Recovery - A documented and tested disaster-recovery plan: how your business will respond if major IT failure, cyber-attack, or infrastructure outage occurs. - Regular backup verification and rehearsal of recovery procedures. - Consider local environmental risks (weather, utilities) in the Kutztown area and include them in the continuity plan. Strategic IT Planning - Alignment of IT investments with business goals: growth, cost-efficiency, competitive differentiation. - Budget forecasting: hardware refresh cycles, software licenses, support contracts. - Vendor management: ensure software/hardware vendors keep up with needs and local/regional conditions (e.g., local service providers, latency, local support). - Road-mapping: what will your IT environment look like in 2–3 years? This is particularly relevant in a small-town context where major changes may happen slower, but also require agility. Compliance & Governance - Understand and apply any industry-specific regulations (e.g., data protection for healthcare or education, given proximity to Kutztown University). - Data retention policies, access controls, audit trails, secure disposal of old systems. - Regular review of governance and security posture to maintain trust with customers, partners, and regulators. User Training & Change Management - Regular training for employees on cybersecurity best practices (phishing, password hygiene, remote- work protocols). - Training on new tools and systems when you roll out updates or transitions (to avoid productivity drops). - Change-management processes: when you update or switch systems, ensure users are guided, supported, and risks are minimized. User Training & Change Management - Regular training for employees on cybersecurity best practices (phishing, password hygiene, remote- work protocols). - Training on new tools and systems when you roll out updates or transitions (to avoid productivity drops). - Change-management processes: when you update or switch systems, ensure users are guided, supported, and risks are minimized. Berk County Services

Intermedia Unite How To & Informational Videos Intermedia Unite - Product Overview Intermedia Unite Desktop App Intermedia Unite Mobile App Intermedia Email Protection AnyMeeting Intermedia Cloud Communications Teams and Intermedia Unite Work Better – From Wherever Unite: How to use chat Unite: How to make calls Unite: How to use file sharing Unite: How to use video conferencing Previous VOIP Services

Cut costs and enjoy feature-rich functionality and enhanced productivity with VoIP services from Emulous Communications Inc. in Lancaster, PA. Call now! VoIP Services in Lancaster, PA Technology that allows voice communication and multimedia sessions over the Internet Clear communication is essential for every business. At Emulous Tech Solutions, we provide professional VoIP services in Lancaster PA that help organizations reduce costs, improve collaboration, and scale communications easily. From small businesses needing reliable business phone systems to larger companies upgrading to unified communications, our VoIP solutions deliver flexibility and performance. As a trusted local IT partner, we specialize in designing, installing, and supporting VoIP systems that fit your specific needs. Whether you’re replacing outdated landlines, seeking advanced NEC phone systems, or exploring hosted VoIP services, our team ensures your business stays connected. REACH OUT TODAY Why Businesses Choose VoIP Phone Systems Traditional phone systems are expensive to maintain and limited in features. VoIP, or Voice over Internet Protocol, uses the internet to deliver voice and video communications at a fraction of the cost. Local businesses choose VoIP services in Lancaster PA because they offer: Lower costs on long-distance and international calling Advanced features like voicemail-to-email and auto-attendants Scalability as your team grows without expensive hardware Mobility with apps that allow calls from mobile devices or laptops Unified communications that combine phone, video, chat, and file sharing REACH OUT TODAY Our Core VoIP Services Experts Wi-Fi Partout où vous allez, il y a du WiFi et un besoin de WiFi. Les experts d'Emulous disposent des connaissances, de la compréhension et des outils nécessaires pour analyser votre spectre sans fil actuel et concevoir sur mesure la solution adaptée à votre application. Téléphonie Emulous Communications, Inc est un revendeur régional pour NEC Business Telephone Systems. Notre partenariat avec NEC nous permet de fournir des systèmes téléphoniques de haute qualité avec l'expertise nécessaire pour concevoir votre système de communication selon vos besoins précis à un prix abordable. Nous prenons également en charge d'autres fabricants tels que Nortel, InterTel et Avaya. Nous avons également des solutions VOIP sur site et hébergées. Services MSP Nos solutions de services gérés feront fonctionner votre infrastructure numérique pendant que nous surveillons et attendons d'attaquer même les plus petits problèmes. De la gestion des correctifs pour maintenir vos ordinateurs à jour avec la sécurité, à la protection antivirus, contre les logiciels malveillants et les ransomwares, en passant par les options de bureau en tant que service. Nos forfaits seront FIT! Appelez-nous aujourd'hui pour un devis personnalisé !! La mise en réseau Notre expertise en réseautage implique une compréhension approfondie des principes, des technologies et des meilleures pratiques liés à la conception, à la mise en œuvre et à la gestion de réseaux informatiques ainsi qu'une compréhension de divers protocoles, tels que TCP/IP, DNS, DHCP et HTTP. Infrastructure de sécurité réseau Notre expertise en sécurité réseau implique une compréhension et des connaissances ainsi que les compétences nécessaires pour sécuriser les réseaux informatiques contre les accès non autorisés, le vol de données et d'autres activités malveillantes, comme les virus. Cela implique de comprendre les technologies et les protocoles utilisés pour créer, maintenir et identifier les vulnérabilités potentielles et de mettre en œuvre des mesures de sécurité pour s'en protéger. La mise en réseau Notre expertise en réseautage implique une compréhension approfondie des principes, des technologies et des meilleures pratiques liés à la conception, à la mise en œuvre et à la gestion de réseaux informatiques ainsi qu'une compréhension de divers protocoles, tels que TCP/IP, DNS, DHCP et HTTP. Benefits of Partnering with Emulous Tech Solutions Local expertise: As a VoIP provider in Lancaster PA, we understand the communication needs of businesses in the region. Trusted vendor partnerships: We work with NEC and Intermedia to deliver reliable, enterprise-quality systems. Complete IT integration: Our VoIP systems connect seamlessly with your network and IT infrastructure. Scalable solutions: From a handful of users to hundreds, we design systems that grow with you. Dedicated support: Our team provides setup, training, and ongoing support to ensure your system runs smoothly. REACH OUT TODAY Related IT Services That Enhance VoIP VoIP systems are most effective when integrated with other IT solutions. Many of our clients combine business phone systems with: Managed IT services in Lancaster PA to ensure networks are always optimized for VoIP performance. Network support and network security services that provide the bandwidth and protection needed for high-quality calls. Cloud services in Lancaster PA, which allow VoIP and collaboration platforms to function seamlessly. Cybersecurity services in Lancaster PA to safeguard communications and protect sensitive business data. By combining VoIP with managed IT, cloud, and network solutions, your business gains a complete communication and IT strategy. REACH OUT TODAY 1 Cost Savings: Lower Call Costs: VoIP typically costs less than traditional phone services, especially for long-distance and international calls. Reduced Infrastructure Costs: VoIP eliminates the need for separate networks for voice and data, reducing infrastructure and maintenance costs. 2 Flexibility and Mobility: Geographic Flexibility: VoIP allows users to make and receive calls from anywhere with an internet connection, providing geographic flexibility. Mobile Integration: VoIP systems can be easily integrated with mobile devices, enabling users to stay connected while on the go. 3 Scalability: Easy Expansion: VoIP systems are easily scalable, making it simple to add or remove users as business needs change. Quick Deployment: VoIP systems can be set up quickly without the need for extensive physical infrastructure. 4 Feature-rich Functionality: Unified Communications: VoIP often integrates with other communication tools, such as video conferencing, instant messaging, and collaboration platforms. Advanced Features: VoIP systems offer a range of advanced features like voicemail-to-email, call forwarding, auto-attendants, and more. 5 Enhanced Productivity: Remote Collaboration: VoIP facilitates collaboration among remote teams through features like video conferencing, screen sharing, and online meetings. Unified Messaging: Users can access voicemail, email, and other communication tools from a single interface. 6 Reliability and Redundancy: Redundancy: VoIP systems can be designed with redundancy to ensure continuous communication even in the event of hardware failures or network issues. Quality of Service (QoS): Properly configured VoIP systems can provide high-quality voice calls with the right level of service prioritization. 7 Integration with Existing Systems: Compatibility: VoIP can often integrate with existing systems, such as customer relationship management (CRM) software and other business applications. APIs and Customization: Many VoIP providers offer APIs that allow for custom integrations and development. 8 Centralized Management: Web-based Management: VoIP systems are often managed through web-based interfaces, allowing for centralized control and easy administration. Monitoring and Analytics: VoIP systems provide tools for monitoring call quality, usage patterns, and other analytics. 9 Environmental Impact: Reduced Carbon Footprint: VoIP generally consumes less energy than traditional telephony, contributing to a smaller carbon footprint. 10 Global Presence: Local Presence: With virtual phone numbers, businesses can establish a local presence in different regions, even if they are physically located elsewhere. Industries We Support Our VoIP and unified communication systems are designed for healthcare providers, law firms, auto dealerships, retail operations, and professional service firms needing secure and flexible communication. Learn more about the industries we serve. Trusted Partners We’re certified partners with NEC, Yealink, Intermedia, and Cisco, enabling us to deliver reliable VoIP and communication platforms to Lancaster businesses. Explore more on our partners page. Reach Out to Us Today! Service Areas Across South Central Pennsylvania Our VoIP services extend beyond Lancaster to businesses across the region: VoIP Services in York County York businesses partner with us for VoIP phone systems and unified communications that improve efficiency. VoIP Services in Lebanon County We provide hosted VoIP solutions and NEC systems for Lebanon County organizations seeking reliable communication. VoIP Services in Dauphin County From Harrisburg to surrounding towns, companies trust us for scalable VoIP and business phone systems. VoIP Services in Berks County Berks County businesses use our VoIP services to modernize communications and cut phone costs. VoIP Services in Chester County We deliver unified communications and VoIP phone systems to companies throughout Chester County. Reach Out to Us Today! Frequently Asked Questions About VoIP Services What is VoIP and how does it work? VoIP stands for Voice over Internet Protocol. It converts voice into digital data and transmits it over the internet instead of traditional phone lines, reducing costs and adding features. Can VoIP work for small businesses? Absolutely. Many small businesses in Lancaster PA use our hosted VoIP solutions to save money while gaining enterprise-level features. Are VoIP phone systems reliable? Yes. With proper configuration and network support, VoIP systems are highly reliable and offer call quality equal to or better than traditional landlines. Is VoIP secure for business communications? Yes. Our VoIP services include encryption, monitoring, and cybersecurity safeguards to ensure secure and private communication. Do you install NEC phone systems? Yes. We are a regional dealer for NEC and provide installation, customization, and support for NEC business phone systems. Upgrade to VoIP Services in Lancaster PA Emulous Tech Solutions provides the VoIP services Lancaster PA businesses trust to stay connected. From NEC phone systems to hosted VoIP solutions, we deliver reliable, scalable, and cost-effective communications. If your company is ready to modernize phone systems, improve collaboration, and reduce costs, our local team is here to help. With VoIP services, unified communications, and ongoing support, we ensure your business has the tools it needs to succeed. Contact us today to discuss your VoIP service needs and learn how we can build a communication solution tailored to your organization. Reach Out to Us Today!

Learn more about Emulous Communications Inc. in Lancaster, CA and meet the team! We can't wait to work with you. À propos Emulous Communications, Inc. fournit aux petites et moyennes entreprises un excellent support et service depuis 2006. Nous sommes passés d'un atelier traditionnel d'installation de solutions informatiques et téléphoniques à un fournisseur de services gérés à part entière, continuant à suivre le rythme de l'évolution constante. spectre de la technologie. Axés sur la fourniture d'une disponibilité de haut niveau et sur le maintien de performances optimales des systèmes, nos packages de support proactifs personnalisés de niveau E offrent une solution conçue pour s'adapter à n'importe quel budget informatique dans n'importe quelle entreprise verticale. Nous avons des clients dans les secteurs de la santé, de la vente au détail, de l'hôtellerie, des professionnels, de la fabrication, de la distribution, etc. La collaboration, le travail à distance, les communications, la téléphonie, la sécurité des réseaux, la cybersécurité, les réseaux sans fil et l'infrastructure sont notre objectif principal, mais pas tout ce que nous faisons. Nous voulons toujours que nos clients nous approchent pour trouver des solutions à leurs défis technologiques et s'efforcent de les résoudre avec des solutions de pointe conçues spécifiquement pour eux. notre expertise L'expertise en informatique implique la compréhension de la façon de concevoir et de gérer des systèmes et des réseaux de communication optimisés pour les besoins d'une organisation. Notre Philosophie La philosophie de notre société informatique est basée sur un engagement envers l'excellence, l'innovation et la satisfaction du client. Nos valeurs fondamentales guident notre prise de décision et notre comportement, et sont les suivantes : 1. Orientation client 2. Collaboration 3. Qualité 4. Responsabilité 5. Apprentissage continu En adoptant ces valeurs et en accordant la priorité à nos clients , nous créons une entreprise qui réussit avec nos clients. Notre engagement envers les résultats Nous sommes engagés et déterminés à l'excellence. Qu'il s'agisse de définir un objectif clair et précis, d'élaborer un plan d'action, une action cohérente et ciblée ou de rester motivé en cas de revers. Nous veillerons à ce que le travail soit fait et bien fait. Notre expérience Emulous Communications, Inc. fournit aux petites et moyennes entreprises un excellent support et service depuis 2006. Nous sommes passés d'un atelier traditionnel d'installation de solutions informatiques et téléphoniques à un fournisseur de services gérés à part entière, continuant à suivre le rythme de l'évolution constante. spectre de la technologie. Équipe Dévouement. Compétence. Passion. Le personnel d'Emulous est hautement qualifié, hautement motivé et s'efforce de vous assurer non seulement un service de qualité, rapide et efficace, mais également de faire tout son possible pour s'assurer qu'il vous connaît en tant que client et comprend vos besoins. Nous aimons travailler pour aider à résoudre vos problèmes et c'est ce qui nous motive à vous aider à réussir. Propriétaire/PDG Mike Clark mikec@emulouscomm.com T-717.509.9190 F-717.509.9199 Technicien informatique principal Mandrin blanc support@emulouscomm.com T-717.509.9190 F-717.509.9199 Technicien informatique en téléphonie Robert Nef support@emulouscomm.com T-717.509.9190 F-717.509.9199 Technicien informatique Nick Lenz support@emulouscomm.com T-717.509.9190 F-717.509.9199 Manette Marie Heinley support@emulouscomm.com T-717.509.9190 F-717.509.9199 adjointe administrative Alexandre Santiago support@emulouscomm.com T-717.509.9190 F-717.509.9199 adjointe administrative Alexandre Santiago support@emulouscomm.com T-717.509.9190 F-717.509.9199 adjointe administrative Alexandre Santiago support@emulouscomm.com T-717.509.9190 F-717.509.9199

Elizabethtown, PA Core IT Needs for Businesses in Lancaster, PA Businesses in Elizabethtown, PA, much like those in similar small‐to‐mid‐sized communities, have a set of core IT needs that are essential for efficiency, growth, and resilience. First, reliable network infrastructure is foundational — this includes robust wired and wireless connectivity, secure routing, redundancy, and proper firewall protections. Data backup and disaster recovery plans are critical, as data loss can come from hardware failure, human error, or cyberattacks; offsite/cloud backups, versioning, and tested recovery procedures help avoid crippling downtime. Cybersecurity is another priority: small businesses are increasingly vulnerable, so things like endpoint protection, regular patching, multi‐factor authentication, secure remote access, and staff training on threats like phishing are must‐haves. For productivity, tools for cloud storage and collaboration (e.g., shared file systems, productivity suites, unified communications) allow scalability and flexibility. And finally, technical support/managed IT services — whether in‑house or outsourced — help ensure that systems are monitored, issues are caught early, and technology aligns with business goals without causing unexpected overhead. Network Infrastructure - Reliable wired and wireless connectivity - Network segmentation (e.g., guest vs. internal networks) - Redundant internet connections/failover systems - Enterprise-grade firewalls and security appliances Data Protection & Disaster Recovery - Nightly/automated data backups - Off-site or cloud-based replication - File versioning and archiving - Tested disaster recovery plans Cybersecurity - Endpoint protection (antivirus/antimalware) - Patch and update management - Intrusion detection/prevention systems (IDS/IPS) - Multi-Factor Authentication (MFA) - Secure remote access (VPN or zero trust models) - Email security (spam/phishing filters) - Staff cybersecurity awareness training Device & Access Management - Mobile Device Management (MDM) - Configuration baselines and policy enforcement - Least privilege access controls Cloud Services & Productivity Tools - Cloud-based file sharing and storage - Real-time document collaboration (e.g., Microsoft 365, Google Workspace) - Unified communication platforms (chat, video conferencing) - Integration with core business systems (ERP, CRM, accounting) Monitoring, Maintenance & Support - Proactive system and network monitoring - Patch management and regular updates - Lifecycle management of hardware and software - Local or managed IT services/helpdesk support Compliance, Governance & Scalability - Industry-specific compliance requirements (HIPAA, PCI-DSS, etc.) - Data retention, privacy, and audit logging policies - Scalable infrastructure planning (cloud/hybrid models) - IT alignment with long-term business growth Lancaster County Services

Get reliable disaster recovery and data backup for your business's data with cloud services from Emulous Communications Inc. in Lancaster, PA today! Cloud Services in Lancaster, PA Modern businesses rely on flexible, secure, and scalable technology. At Emulous Tech Solutions, we provide professional cloud services in Lancaster PA that empower organizations to work smarter, reduce costs, and protect critical data. Whether you’re looking for cloud migration, managed cloud solutions, or reliable data backup, our team delivers tailored strategies to keep your operations running without interruption. As a local IT service provider, we’ve helped businesses across South Central Pennsylvania transition from traditional systems to cloud-based environments. With cloud computing, your company gains agility, efficiency, and resilience in today’s competitive digital landscape. Reach Out to Us Today! Why Choose Cloud Services for Your Business Cloud computing offers benefits far beyond simple storage. From collaboration tools to disaster recovery, businesses across Lancaster are embracing cloud solutions to: Reduce IT costs by eliminating expensive hardware and maintenance Improve collaboration with cloud-based communication platforms Protect data with secure, offsite backups Enhance scalability so systems grow with your business Enable remote work by giving employees access anywhere, anytime Our cloud services Lancaster PA businesses trust are designed to balance convenience with security, ensuring your technology always supports your goals. Reach Out to Us Today! Our Core Cloud Services Experts Wi-Fi Partout où vous allez, il y a du WiFi et un besoin de WiFi. Les experts d'Emulous disposent des connaissances, de la compréhension et des outils nécessaires pour analyser votre spectre sans fil actuel et concevoir sur mesure la solution adaptée à votre application. Téléphonie Emulous Communications, Inc est un revendeur régional pour NEC Business Telephone Systems. Notre partenariat avec NEC nous permet de fournir des systèmes téléphoniques de haute qualité avec l'expertise nécessaire pour concevoir votre système de communication selon vos besoins précis à un prix abordable. Nous prenons également en charge d'autres fabricants tels que Nortel, InterTel et Avaya. Nous avons également des solutions VOIP sur site et hébergées. Services MSP Nos solutions de services gérés feront fonctionner votre infrastructure numérique pendant que nous surveillons et attendons d'attaquer même les plus petits problèmes. De la gestion des correctifs pour maintenir vos ordinateurs à jour avec la sécurité, à la protection antivirus, contre les logiciels malveillants et les ransomwares, en passant par les options de bureau en tant que service. Nos forfaits seront FIT! Appelez-nous aujourd'hui pour un devis personnalisé !! La mise en réseau Notre expertise en réseautage implique une compréhension approfondie des principes, des technologies et des meilleures pratiques liés à la conception, à la mise en œuvre et à la gestion de réseaux informatiques ainsi qu'une compréhension de divers protocoles, tels que TCP/IP, DNS, DHCP et HTTP. Infrastructure de sécurité réseau Notre expertise en sécurité réseau implique une compréhension et des connaissances ainsi que les compétences nécessaires pour sécuriser les réseaux informatiques contre les accès non autorisés, le vol de données et d'autres activités malveillantes, comme les virus. Cela implique de comprendre les technologies et les protocoles utilisés pour créer, maintenir et identifier les vulnérabilités potentielles et de mettre en œuvre des mesures de sécurité pour s'en protéger. La mise en réseau Notre expertise en réseautage implique une compréhension approfondie des principes, des technologies et des meilleures pratiques liés à la conception, à la mise en œuvre et à la gestion de réseaux informatiques ainsi qu'une compréhension de divers protocoles, tels que TCP/IP, DNS, DHCP et HTTP. Benefits of Partnering with Emulous Tech Solutions Local expertise: We’re a cloud service provider in Lancaster PA with a deep understanding of regional industries. End-to-end support: From planning to management, we provide complete cloud solutions. Industry partnerships: As a Microsoft and Intermedia partner, we deliver reliable and proven technology. Proactive management: Our team monitors your systems to ensure performance, uptime, and security. Flexible solutions: Whether you need co-managed IT services or fully outsourced cloud support, we scale to your needs. Reach Out to Us Today! Related IT Services That Enhance Cloud Solutions Cloud services integrate seamlessly with other IT solutions to create a stronger technology framework: Many companies combine managed IT services in Lancaster PA with cloud support to ensure systems are always monitored and maintained. Businesses looking to secure files also invest in cybersecurity services in Lancaster PA to protect cloud environments from external threats. Teams upgrading communications often deploy VoIP phone systems in Lancaster PA, which integrate with cloud collaboration platforms. Companies with complex infrastructure rely on our network support and network security services to ensure cloud access is stable and secure. By connecting these services, your business gains a complete IT ecosystem that is efficient, reliable, and secure. Reach Out to Us Today! Industries We Support Our cloud migration and backup solutions support a wide range of organizations including construction companies, manufacturers, healthcare facilities, nonprofits, and professional service firms. Learn more about the industries we serve. Trusted Partners We implement cloud solutions built on Microsoft Azure, Microsoft 365, Intermedia, Cisco, and Dell EMC platforms. These partnerships ensure your business benefits from secure and scalable technology. Explore more on our partners page. Reach Out to Us Today! Service Areas Across South Central Pennsylvania While we serve Lancaster County, our cloud services extend to neighboring regions: Cloud Services in York County York businesses use our cloud migration and backup services to modernize IT systems and reduce costs. Cloud Services in Lebanon County We provide Lebanon County companies with cloud-based disaster recovery and collaboration tools that support growth. Cloud Services in Dauphin County From Harrisburg to surrounding towns, we help Dauphin County businesses embrace cloud computing with confidence. Cloud Services in Berks County Our team assists Berks County organizations with managed cloud solutions and secure data backup. Cloud Services in Chester County Chester County businesses partner with us for cloud migration, Microsoft 365 setup, and secure data recovery. Reach Out to Us Today! Frequently Asked Questions About Cloud Services What cloud services do you offer in Lancaster PA? We provide cloud migration, data backup and recovery, managed cloud services, disaster recovery, collaboration platforms, and cloud security solutions. Do you provide ongoing support after migration? Absolutely. Our managed cloud services in Lancaster PA include continuous monitoring, performance optimization, and helpdesk support. Why should my business migrate to the cloud? The cloud reduces IT costs, improves flexibility, supports remote work, and ensures secure data storage with built-in disaster recovery. Can cloud services be combined with managed IT support? Yes. Many of our clients combine cloud services with managed IT support to create a complete technology solution that improves efficiency and security. Is the cloud secure for sensitive business data? Yes. Our cloud services include encryption, access controls, and compliance consulting to protect sensitive information and meet regulatory standards. Get Reliable Cloud Services in Lancaster PA Emulous Tech Solutions provides the cloud services Lancaster PA businesses need to grow and stay secure. With our local expertise, industry partnerships, and proactive support, we make cloud adoption simple and effective. Whether you’re looking for data backup services, disaster recovery, or a full cloud migration, we design solutions that align with your goals. Trust us as your local cloud service provider in Lancaster County and across South Central Pennsylvania. Contact our team today to discuss your cloud service needs and discover how we can help your business succeed in the digital era. Reach Out to Us Today!

Exton, PA Core IT Needs for Businesses in Exton, PA Core IT needs for businesses in Exton, PA focus on building a secure, reliable, and scalable technology foundation to support daily operations and future growth. Companies in the area benefit from strong network infrastructure, dependable internet connectivity, and properly managed hardware and software. Cybersecurity is essential, with firewalls, endpoint protection, backups, and disaster recovery plans helping protect against threats and data loss. Cloud services, strategic IT planning, and compliance support enable businesses to remain agile and meet industry regulations. In addition, managed IT services and help desk support ensure systems stay updated, secure, and running smoothly, allowing local businesses to focus on growth while technology works seamlessly in the background. Reliable Infrastructure & Network - A well-configured local network (wired + wireless) that supports business operations. - Server or cloud infrastructure, depending on size and needs. - Hardware lifecycle management (computers, printers, network gear). - Good internet connectivity and redundancy. Managed IT / Help Desk Support - Monitoring of systems & devices. - On-going patching/updates of hardware, OS, applications. - Support desk for employees (remote/onsite). - A plan for scalability. Cybersecurity & Data Protection - Firewalls, endpoint protection, DNS-level security, multi-factor authentication. - Email security (spam/phishing protection), secure remote access. - Backup & disaster recovery (local + off-site) so data isn’t lost. - Regular risk assessments, security awareness training for staff. Cloud & Hybrid Services - Migrating or integrating to cloud services (e.g., Office 365, SaaS). - Hybrid models (on-premises + cloud) if necessary for legacy systems. - Ensuring connectivity, performance, and security of cloud workloads. Business Continuity / Disaster Recovery - A formal plan for how your business would continue if systems go down (natural disaster, cyber-attack, hardware failure). - Regular testing of backup and recovery processes. Connectivity Systems, Inc. highlights backups/disaster recovery for Exton businesses. Strategic IT Planning & Advisory - Understanding how IT supports your business goals. - Budgeting for IT expenses (hardware refresh, software licenses, support). - Having an IT roadmap rather than just reactive fixes. Compliance, Auditing & Governance - Depending on your industry (healthcare, finance, legal, etc.), you may need to meet regulatory standards. - Able to produce audit trails, data retention policies, secure disposal of old systems. Scalability & Flexibility - As your business grows (or shifts to hybrid/remote work) your IT must adapt. - Choosing service providers who can scale with you rather than create bottlenecks. Vendor & Software Management - Ensuring licenses are up-to-date, software is supported, vendor contracts managed. - Hardware procurement & lifecycle (so you’re not stuck with outdated gear). User Training & Change Management - Staff know how to use tools safely and efficiently (reducing risk and improving productivity). - Managing transitions (e.g., moving to new software, changing workflows). Chester County Services