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Harrisburg, PA Core IT Needs for Businesses in Harrisburg, PA Businesses in Harrisburg, PA rely on robust and reliable IT solutions to stay competitive and efficient in today’s digital landscape. Core IT needs for local companies typically include network security, data backup and recovery, cloud computing, and managed IT support to ensure systems run smoothly and securely. With the growing threat of cyberattacks and the increasing demand for remote work capabilities, organizations also require advanced cybersecurity measures, secure Wi-Fi infrastructure, and 24/7 system monitoring. Additionally, IT consulting and strategic technology planning help Harrisburg businesses align their technology investments with long-term growth goals. Whether it’s a small startup or a large enterprise, having a strong IT foundation is essential for maintaining productivity, protecting data, and supporting future innovation. Cybersecurity & Compliance - Growing cyber-threats (phishing, ransomware) are pushing Harrisburg firms to move from reactive to proactive IT models. - Businesses need: endpoint protection, network firewalls, secure Wi-Fi, and access management. - For regulated sectors (legal, healthcare, finance, government contracting) there’s added pressure to maintain compliance with data-protection standards. Managed IT & Support Services - The local talent pool for in-house IT is constrained, so outsourcing or co-managed models are increasingly common. - Core services include: 24/7 monitoring, help-desk support, remote & onsite technician dispatch, - network documentation. - Predictable IT cost models (monthly flat-rate) are becoming preferred over “break-fix” arrangements. Infrastructure & Network Reliability - Businesses need stable infrastructure: reliable internet, cloud connectivity, network architecture that supports hybrid/remote work. - Local providers emphasize fast response times for on-site support in Harrisburg and surrounding areas. - As companies grow or change, scalability and flexibility in infrastructure are key. Business Continuity & Disaster Recovery - Ensuring backups, offsite/cloud storage, and recovery plans in case of outages or data loss is vital. - With many local operations (including government & healthcare) depending heavily on tech, downtime is expensive. Cloud Services & Collaboration Tools - Use of cloud platforms (e.g., Microsoft 365) and remote collaboration is no longer optional. Local IT firms highlight this as a core expectation. - Migrating legacy systems, ensuring secure remote access, and enabling hybrid work setups are part of this shift. Strategic IT Planning & Growth Support - Many businesses benefit from partnering with local IT providers for strategic road-mapping: what technology to invest in, how to align IT with business goals. - This includes planning for growth, adding new locations, scaling services, and IT budgeting. Localized On-Site Support & Service Coverage - Because Harrisburg businesses may have specific regional needs (regulatory, vendor proximity, multi- site coverage), local IT companies offer on-site support, not just remote. - This helps with things like hardware rollouts, physical network changes, and emergency fix-ups. Dauphin County Services

Gap, PA Core IT Needs for Businesses in Gap, PA Businesses in Gap, PA rely on strong, secure, and efficient IT systems to maintain smooth operations and support growth in a competitive landscape. Core IT needs for local organizations include reliable network infrastructure to ensure consistent connectivity, cybersecurity measures to protect sensitive business and customer data, and cloud-based solutions that enable flexibility and remote collaboration. Companies in Gap also require proactive IT support and system monitoring to minimize downtime, along with data backup and disaster recovery plans to safeguard against unexpected disruptions. For small and medium-sized enterprises in the area, managed IT services and technology consulting are essential to optimize operational efficiency, reduce costs, and align IT strategies with long-term business objectives. Connectivity / Internet - High‑speed, reliable internet with enough bandwidth (both download & upload), redundancy if possible. - For cloud usage, remote work, VoIP, videoconferencing, online presence, backups, etc. In Gap, fiber from Frontier is strong; but you’ll want backup options (e.g. fixed wireless / secondary ISP) if you’re in an area with less reliable primary service. Network Infrastructure - Routers, switches (managed vs unmanaged), proper firewall / security appliances, good internal cabling / WiFi. - A secure, well‑designed network helps with performance, security (segmentation, intrusion protection), and enables future growth. Hardware & End‑User Devices - Desktops/laptops, mobile devices, printers / peripherals, possibly local servers (depending on business type). - Keep in mind lifecycle (how often devices need replacing), backups, warranties, and remote access. Cloud & Hosting Services - Cloud storage & backup; cloud compute or SaaS applications (email, accounting, CRM, inventory, etc.); optional on‑prem or hybrid servers. - Reduces dependency on physical infrastructure; helps with scalability; allows business continuity in case of local disruptions. Data Backup & Disaster Recovery - Local backups; offsite/cloud backups; plans for recovery in case of hardware failure, theft, natural disaster, etc. - Especially important in areas with power / weather challenges; you need to minimize downtime and data loss. Telecommunications & Voice - VoIP phone systems; reliable cell / landline / backup options; good mobile coverage if staff travel or work remote. - For many businesses, voice (customer calls, support, etc.) is critical; also emergency requirements. IT Support & Managed Services - Either in‑house or outsourced IT support; monitoring of network / systems; help desk; regular maintenance & patching. - Proactive monitoring can avoid costly downtime; good support improves employee productivity. Software / Applications - Core business software: accounting, CRM / ERP, productivity suite (e.g. Office or GSuite), possibly industry‑specific tools; also collaboration tools (Zoom, Teams, Slack). - Choose based on business needs; ensure licensing and updates; avoid “shelfware”. Physical Infrastructure - Reliable power (backup / surge protection / UPS), cooling; physical security of servers or equipment; suitable space for network equipment. - Even with cloud solutions, local infrastructure (routers, switches, WiFi) needs physical protection and stable environment. Scalability & Future Proofing - Plan capacity (bandwidth, storage, compute) for growth; design networks and systems to be modular or adaptable. - Avoid major re‑engineering later; helps control costs over time. Policy & Governance - Clear IT policies: usage, access, security; data retention; disaster recovery plan; vendor / contract management. - Helps manage risk, legal compliance, and provides clarity to employees. Lancaster County Services

Wherever, Whenever Communications Video | Phone | Chat | SMS | Contact Center | Files THE BASICS What is Intermedia Unite? Intermedia Mobile App Intermedia Desktop App Remote Administration tools and Management Features THE FEATURES Cloud-Based Phone System Intermedia Desktop and Mobile Applications Video Conferencing & Screen Sharing Conference Rooms Team Chat, Instant Messaging and Business SMS Voicemail Web-Faxing File Sharing, Collaboration and Security Intermedia Integrations Service Adoption Dashboard Security Call Center Features WHAT IS INTERMEDIA UNITE? Intermedia Unite is a cloud-based communication and collaboration platform that primarily serves small and medium-sized businesses (SMBs). It offers a variety of services designed to simplify business communication, streamline workflows, and enhance collaboration among team members. The platform is known for integrating multiple communication tools into a single service, including: Cloud Phone System – A cloud-based voice-over-IP (VoIP) phone service with features like call forwarding, voicemail, call routing, and more, often replacing traditional landline systems. Video Conferencing – High-quality video meetings and conferencing tools, helping teams connect remotely. Messaging – Instant messaging and team collaboration features to improve communication across the organization. Email Services – Secure, business-class email solutions, including calendar integration. File Sharing – Secure storage and file-sharing capabilities for efficient document management and collaboration. Collaboration Tools – Features like shared workspaces, task management, and project tracking to boost teamwork and productivity. Intermedia Unite is designed to provide an all-in-one solution for businesses looking to consolidate their communication tools, reduce costs, and improve overall efficiency. It emphasizes security and reliability, offering services with enterprise-grade protection and compliance standards. PBX PHONE SYSTEM PBX phone system is a cloud-based phone system with an integrated combination of 100+ enterprise-grade features along with industry-leading network call quality and uptime. System management and call reporting features are handled from a single web-based portal. TEAM CHAT AND BUSINESS SMS With the Intermedia Desktop and Mobile Apps, team members can send and receive instant chat or text messages and attachments (individual and group chats) and send and receive text messages directly to colleagues and customers. All chat and Business SMS messages are instantly synchronized across all your Intermedia devices. Users can pin favorites to the top of their contact list and access full contact chat history at any time. DESKTOP APP The free Intermedia Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, send chats and text messages, place and receive calls, share screens, start video calls and share files—all from one integrated application. Available as a downloadable app for PC or Mac. MOBILE APP The Intermedia mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, send chats and text messages, sync contacts from their mobile device and manage voicemails all from one application—anytime, anywhere. REMOTE OFFICE Intermedia preconfigured phones can be plugged into any location that has a broadband network connection. Remote desk phones work the same way as they do in the office, with access to all the same features and functionality as everyone else in the company. FAX Intermedia includes a “virtual” fax service that allows users to receive and manage online faxes via the web. Transmits faxes directly from a Windows-based PC. Senders simply dial the web faxing number from their fax machine, as they normally would. PHONES Intermedia phones are plug-and-play, delivered pre-configured to work seamlessly with Intermedia services. No technical expertise or technician required. Intermedia Phones includes multiple manufacturer models, with several models to choose from to meet any business need. VOICEMAIL Intermedia virtual voicemail can be managed and accessed according to user needs. Manage and check voicemail online from the desktop phone, or through the mobile app. Transcribed voicemail messages, powered by Intermedia artificial intelligence, can be sent via email or viewed on the mobile app. Voicemail can be received or forwarded as a downloadable email attachment. Remote Amin Tools/MGMT Features Previous SCREEN SHARING Screen share online with the computer desktop which can be shared with team members or externally, in real-time, improving collaboration and speed of decision making. While utilizing screen sharing, meeting attendees can annotate on the screen to call out important points on their screen enhancing collaboration even more. SET YOUR AVAILABILITY (PRESENCE INDICATOR) Intermedia desk phones and applications include real-time presence - the ability to see whether a contact is currently available, or busy on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that includes presence information. The Intermedia desktop and mobile apps display status availability information alongside each contact in the Active Directory. VIDEO CONFERENCING Use HD video conferencing to organize face to face meetings which helps to eliminate unnecessary travel and empowers teams with remote members to be more productive. You can launch ad-hoc meetings with one click and invite additional attendees. FILE BACKUP AND COLLABORATION Securely backup and store your important files online with confidence and share them across teams internally or outside your company instantly. With this feature, team members can share documents and co-edit in real-time so the most recent version of a document will always be easily accessible. Those that share the file maintain full control over the file, users, devices and sharing activities. RECEPTIONIST VIEW Receptionists and administrative assistants now have access to a specialized view the availability of everyone in their organization, perform blind transfers, warm transfers, and transfers to voicemail. INTERMEDIA MOBILE APP The Intermedia mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, chat with colleagues and manage voicemails all from one application—anytime, anywhere. Find the Intermedia Mobile App in the Google Play™ Store or Apple App Store Log into the app using just your company email credentials. Extend your business phone number and extension to your mobile phone, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device—seamlessly, without interruption. Your full desktop chat history is synchronized with your mobile device so you can stay connected and continue conversations no matter where you are. INTERMEDIA DESKTOP APP The free Intermedia Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, chat with colleagues, place and receive calls, share screens, start video calls and share files—all from one application. Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or Mac. One place to see the availability of coworkers, place a phone call, start team chat, and launch a video conference.

Birdsboro, PA Core IT Needs for Businesses in Birdsboro, PA Core IT needs for businesses in Birdsboro, PA focus on creating a secure, stable, and scalable technology environment that supports daily operations and long-term growth. Local companies benefit from strong network infrastructure, reliable internet connectivity, and well-maintained hardware to keep workflows running smoothly. Cybersecurity plays a crucial role, with firewalls, endpoint protection, multi-factor authentication, and regular backups helping protect against data loss and cyber threats. Cloud services and hybrid IT solutions offer flexibility for remote work and future expansion, while business continuity and disaster recovery planning ensure operations can resume quickly after disruptions. Strategic IT planning, regulatory compliance, and employee training further strengthen business resilience, allowing organizations in Birdsboro to operate efficiently and securely. Network Infrastructure & Connectivity - Reliable Internet access: Consistent high-speed connectivity is crucial to support cloud applications, communications, and daily operations. - Secure local networks: Routers, switches, and Wi-Fi access points should be configured for performance and security. - Hardware lifecycle management: Regular upgrades and maintenance of computers, servers, and network devices to avoid downtime. Managed IT & Technical Support - Proactive monitoring: Detecting and resolving issues before they impact the business. - Help desk services: Quick support for employees to minimize disruptions. - System maintenance: Regular updates, patches, and troubleshooting for hardware and software. - Scalability: IT systems that can grow with the business. Cybersecurity & Data Protection - Firewalls & endpoint protection: Guarding against external threats and malware. - Multi-factor authentication (MFA): Strengthening login security for all users. - Data backups & disaster recovery: Ensuring critical information can be restored after an incident. - Security training: Educating staff to identify phishing and cyber threats. Cloud & Hybrid Solutions - Cloud-based tools: Integration of platforms like Microsoft 365, Google Workspace, or industry-specific software. - Hybrid environments: Combining on-site and cloud solutions for flexibility. - Remote access: Secure connections for employees working offsite. Business Continuity & Disaster Recovery - Recovery planning: A documented plan to keep the business running after a cyberattack, outage, or natural disaster. - Regular testing: Ensuring backups and recovery processes work as expected. - Redundancy: Backup systems for internet, power, and servers. Strategic IT Planning - Technology roadmaps: Aligning IT investments with business goals. - Budget forecasting: Planning for hardware refresh cycles, software renewals, and IT service costs. - Vendor management: Coordinating with service providers for upgrades, renewals, and support. Compliance & Regulatory Support - Industry-specific requirements: Especially important for healthcare, finance, and legal sectors. - Data governance: Policies for data retention, access control, and secure disposal. - Audit readiness: Ability to demonstrate compliance during reviews or inspections. Employee Training & Change Management - Cybersecurity awareness: Regular training sessions to reduce user-related risks. - Software use: Teaching staff to use new tools effectively. - Change support: Smooth transitions during upgrades or migrations. Berk County Services

Mount Joy, PA Core IT Needs for Businesses in Mount Joy, PA Businesses in Mount Joy, PA require a range of core IT services to stay competitive, secure, and efficient in today’s digital landscape. These needs typically include reliable network infrastructure, data backup and recovery solutions, cybersecurity measures to protect against threats, and responsive IT support to minimize downtime. Additionally, many local businesses benefit from cloud services for flexible data access and collaboration, as well as hardware and software management to ensure all systems remain up to date. Whether serving retail, manufacturing, healthcare, or professional services, a dependable IT foundation is essential for supporting growth, compliance, and productivity in the Mount Joy business community. Network & Infrastructure Support - Router/firewall setup - WiFi that covers your whole building reliably - Wired cabling (Ethernet), switches, secure VLANs - Troubleshooting slow internet or internal network issues Cybersecurity - Antivirus & endpoint protection - Firewalls and secure configurations - Employee security awareness training (especially for phishing scams) - Ransomware protection - Email filtering and encryption Data Backup & Disaster Recovery - Automatic off-site/cloud backups - Ability to recover files or entire systems in case of a crash or ransomware - Business continuity planning (fire, flood, theft) Cloud Services / Microsoft 365 Support - Email, Teams, SharePoint setup - Managing licenses and user access - Migrating from older systems to Microsoft 365 or Google Workspace Remote / Hybrid Work Support - VPN setup - Secure remote desktop tools - Policies for employees working from home VoIP / Business Phone Systems - Voice-over-IP phone system setup - Integration with email, CRM, or mobile - Cloud-based phone systems for flexible use Hardware Lifecycle Planning - Monitoring device age and performance - Setting a 3–5 year refresh plan - Helping with purchasing new laptops, desktops, servers, etc. Compliance & Audits (Optional but Important) - HIPAA, FINRA, PCI-DSS compliance if applicable - Secure email, audit logging, access control, etc. Lancaster County Services

Ephrata, PA Core IT Needs for Businesses in Ephrata, PA Businesses in Ephrata, PA rely on modern, secure, and efficient IT systems to support growth and maintain competitiveness in a technology-driven marketplace. Core IT needs for local organizations include robust network infrastructure to ensure reliable connectivity, cybersecurity solutions to protect sensitive business and customer data, and cloud services that enable flexibility, remote access, and collaboration. Ephrata companies also benefit from proactive IT support and helpdesk services to minimize downtime, along with data backup and disaster recovery plans to safeguard against unexpected disruptions. For small and mid-sized enterprises in the region, managed IT services and technology consulting are essential for optimizing performance, streamlining operations, and aligning IT strategies with business goals. Reliable Connectivity & Infrastructure - Ensuring stable, high‑speed internet access (wired & wireless) - Backup internet options in case of outages - Proper local network hardware & routing, good Wi‑Fi coverage especially in mixed rural/urban settings Hardware and Software Lifecycle Management - Replacing or upgrading aging hardware (computers, servers, networking) - Proper versioning, patching of software - Ensuring compatibility when integrating new tools Cybersecurity & Data Protection - Antivirus/anti‑malware, firewalls, intrusion detection - Employee training & phishing awareness - Regular security audits, vulnerability scanning - Encryption of data in transit and at rest - Incident response planning - Backup and disaster recovery (offsite or cloud) Cloud Services & Collaboration Tools - Migration to cloud storage / SaaS where appropriate - Secure remote access / VPN for remote or hybrid work - Shared tools (e.g. Microsoft 365, Google Workspace) to support collaboration - Scalability / flexibility to add/remove users or services as business changes IT Support / Help Desk & Monitoring - Proactive monitoring of systems (servers, networks, endpoints) to see issues before they become downtime - Help desk support with reasonable response times (onsite or remote) - Scheduled maintenance windows - SLAs (service level agreements) that match business needs Business Continuity & Disaster Recovery - Regular backups (on‑site + off‑site or cloud) - Recovery plan in case of natural disaster, cyberattack etc. - Redundancy in critical systems or devices - Testing of backups & recovery processes Regulatory / Compliance Support - For businesses handling sensitive customer/patient/financial data, ensure compliance with relevant laws (e.g. HIPAA, PCI DSS if processing credit cards) - Proper record keeping, data privacy policies - Security audits and ensuring third‑party vendor risk is assessed Scalability & Planning for Growth - Designing IT systems that can grow with the business (adding locations, users, data, services) - Avoiding lock‑in to inflexible solutions - Budgeting for future technology investment - Strategic planning (not just reactive fixes) Local Support, Maintenance & On‑site Services - Someone local who can visit on‑site if necessary (for hardware, networking, cabling, local patches) - Vendor relationships locally to get parts, repairs quickly - Support tailored to local business hours or constraints Cost Control & Budget‑Friendly Solutions - Optimizing licensing costs (software, subscriptions) - Using open source or lower‑cost alternatives when feasible - Preventative maintenance to avoid big repair or replacement bills - Flexible / modular support plans so businesses don’t pay for features they don’t use Lancaster County Services

Kutztown, PA Core IT Needs for Businesses in Kutztown, PA Core IT needs for businesses in Birdsboro, PA focus on creating a secure, stable, and scalable technology environment that supports daily operations and long-term growth. Local companies benefit from strong network infrastructure, reliable internet connectivity, and well-maintained hardware to keep workflows running smoothly. Cybersecurity plays a crucial role, with firewalls, endpoint protection, multi-factor authentication, and regular backups helping protect against data loss and cyber threats. Cloud services and hybrid IT solutions offer flexibility for remote work and future expansion, while business continuity and disaster recovery planning ensure operations can resume quickly after disruptions. Strategic IT planning, regulatory compliance, and employee training further strengthen business resilience, allowing organizations in Birdsboro to operate efficiently and securely. Network Infrastructure & Connectivity - Reliable high-speed internet and network (wired and wireless) to support both daily operations and remote/hybrid work. - Proper network hardware (switches, routers, access points) and lifecycle management so outdated equipment doesn’t hamper productivity. - Scalable internal systems (servers or cloud-based services) that can grow with your business as the Kutztown region attracts new ventures. - Redundancy or back-up connectivity plans (especially in smaller towns where outages may have greater impact). Managed IT Support & Help Desk - Proactive monitoring of systems and devices so issues are flagged before they escalate. - Help desk support for employees: quick troubleshooting, remote access, and on-site as needed. - Routine maintenance: patching operating systems, updating software, refreshing hardware. - A scalable IT partner or internal team that understands the mix of small-business and campus-town environment in Kutztown (including the influence of nearby Kutztown University). Cybersecurity & Data Protection - Adoption of cloud services (e.g., SaaS, IaaS) to gain flexibility, reduce hardware burden, and support remote/hybrid work. - Hybrid models (part on-site, part cloud) to accommodate legacy systems or local regulatory needs. - Secure remote access tools for team members, vendors or contractors who may not be in-town. - Scalability: as Kutztown continues to grow and attract enterprise or educational partnerships, your IT should be able to expand. Business Continuity & Disaster Recovery - A documented and tested disaster-recovery plan: how your business will respond if major IT failure, cyber-attack, or infrastructure outage occurs. - Regular backup verification and rehearsal of recovery procedures. - Consider local environmental risks (weather, utilities) in the Kutztown area and include them in the continuity plan. Strategic IT Planning - Alignment of IT investments with business goals: growth, cost-efficiency, competitive differentiation. - Budget forecasting: hardware refresh cycles, software licenses, support contracts. - Vendor management: ensure software/hardware vendors keep up with needs and local/regional conditions (e.g., local service providers, latency, local support). - Road-mapping: what will your IT environment look like in 2–3 years? This is particularly relevant in a small-town context where major changes may happen slower, but also require agility. Compliance & Governance - Understand and apply any industry-specific regulations (e.g., data protection for healthcare or education, given proximity to Kutztown University). - Data retention policies, access controls, audit trails, secure disposal of old systems. - Regular review of governance and security posture to maintain trust with customers, partners, and regulators. User Training & Change Management - Regular training for employees on cybersecurity best practices (phishing, password hygiene, remote- work protocols). - Training on new tools and systems when you roll out updates or transitions (to avoid productivity drops). - Change-management processes: when you update or switch systems, ensure users are guided, supported, and risks are minimized. User Training & Change Management - Regular training for employees on cybersecurity best practices (phishing, password hygiene, remote- work protocols). - Training on new tools and systems when you roll out updates or transitions (to avoid productivity drops). - Change-management processes: when you update or switch systems, ensure users are guided, supported, and risks are minimized. Berk County Services

INTERMEDIA CLOUD-BASED PHONE SYSTEM Before phone systems and cloud services evolved, many companies would pay large expenses to have a business PBX phone system installed. Why? Because a PBX phone system was the only way to get the phone features that sophisticated businesses needed, and frankly there were no other options but pay the price. Additionally, these businesses were forced to buy the expensive and bulky hardware, then pay for someone to install and maintain it. As technology evolved, so did PBX phone systems. Now, businesses can receive all the benefits from a PBX phone system without having to pay the large upfront expenses to have the system installed and maintained. With Intermedia , you get a full-feature phone system combined that comes with high-definition (HD) audio and other features such as call park, call forwarding, 3-way calling, and a conference bridge. All you need to do is buy the pre-configured phones, connect them to the internet and download the apps. No special set up or technician is required, and NO large installation expenses. WHAT IS A PBX? Private Branch Exchange (PBX) is a private system within a company that allows a business to manage multiple phone line extensions and calls within the company and outside of the company. Traditional PBX hardware technology, that makes call management possible, is generally stored physically on-premises within the company. Each phone extension connects by wire to the PBX terminal through a plug in the wall. SEAMLESS SETUP When you switch to Intermedia , there is no time consuming or expensive phone service installation process. Our expert Intermedia onboarding team will guide you through the seamless setup process. We will send you devices that are plug and play and delivered pre-configured, and once plugged into your internet connection, will be ready to use along with all the advanced call features. There is no special set up or technician required which eliminates work for IT teams and allows more time to focus on your core business! ENTERPRISE-GRADE PHONE SYSTEMS Intermedia allows your company to plug into our PBX equipment via the cloud, saving you money and data space while providing your company with over 100 advanced call features that give small-to-medium businesses (SMB) the same phone system features of a large enterprise. Intermedia includes features such as voicemail to email files and transcriptions, call hold & park, call transfer, and call recording. All these advanced features can be managed from a single-web based portal. QUALITY AND RELIABLE CALLS With Intermedia , you will never have to sacrifice quality for cost. NEC has programs and processes in place to help assure high-quality calling, including customer site pre-qualification and around the clock monitoring and customer support. BUSINESS CONTINUITY When unforeseen emergencies strike (power outage, severe weather, theft, etc.) you and your business, Intermedia can help your business and employees maintain continuity by allowing employees to forward calls to their mobile devices or to an off-site location. This gives you access to your business phone number that everyone knows to reach you on, anywhere at any time. The key to surviving downtime is to maintain a working communications system and regular operations. If your phones are up, you can still contact customers and preserve vital relationships while your business works towards getting back up and running. EASY INSTALLATION The best part, after the savings and added functionality, is the easy installation PHONE COST SAVINGS Lower your operating expenses by eliminating the need for expensive equipment and the technical experts needed to install, maintain, and repair it. Get feature-rich phone service for a low monthly cost. SPAM PROTECTION Spam Caller Protection is a free service for Intermedia customers. It detects calls from aggressive telemarketers and fraudsters and allows administrators to decide how to route these calls. Depending on your organization’s preferences, you can tag these calls in the Caller ID screen, send them to voicemail, or completely block them. This protection extends to every CONNECT device, including the CONNECT desktop and mobile applications. Deskop And Mobile Applications Previous

Elizabethtown, PA Core IT Needs for Businesses in Lancaster, PA Businesses in Elizabethtown, PA, much like those in similar small‐to‐mid‐sized communities, have a set of core IT needs that are essential for efficiency, growth, and resilience. First, reliable network infrastructure is foundational — this includes robust wired and wireless connectivity, secure routing, redundancy, and proper firewall protections. Data backup and disaster recovery plans are critical, as data loss can come from hardware failure, human error, or cyberattacks; offsite/cloud backups, versioning, and tested recovery procedures help avoid crippling downtime. Cybersecurity is another priority: small businesses are increasingly vulnerable, so things like endpoint protection, regular patching, multi‐factor authentication, secure remote access, and staff training on threats like phishing are must‐haves. For productivity, tools for cloud storage and collaboration (e.g., shared file systems, productivity suites, unified communications) allow scalability and flexibility. And finally, technical support/managed IT services — whether in‑house or outsourced — help ensure that systems are monitored, issues are caught early, and technology aligns with business goals without causing unexpected overhead. Network Infrastructure - Reliable wired and wireless connectivity - Network segmentation (e.g., guest vs. internal networks) - Redundant internet connections/failover systems - Enterprise-grade firewalls and security appliances Data Protection & Disaster Recovery - Nightly/automated data backups - Off-site or cloud-based replication - File versioning and archiving - Tested disaster recovery plans Cybersecurity - Endpoint protection (antivirus/antimalware) - Patch and update management - Intrusion detection/prevention systems (IDS/IPS) - Multi-Factor Authentication (MFA) - Secure remote access (VPN or zero trust models) - Email security (spam/phishing filters) - Staff cybersecurity awareness training Device & Access Management - Mobile Device Management (MDM) - Configuration baselines and policy enforcement - Least privilege access controls Cloud Services & Productivity Tools - Cloud-based file sharing and storage - Real-time document collaboration (e.g., Microsoft 365, Google Workspace) - Unified communication platforms (chat, video conferencing) - Integration with core business systems (ERP, CRM, accounting) Monitoring, Maintenance & Support - Proactive system and network monitoring - Patch management and regular updates - Lifecycle management of hardware and software - Local or managed IT services/helpdesk support Compliance, Governance & Scalability - Industry-specific compliance requirements (HIPAA, PCI-DSS, etc.) - Data retention, privacy, and audit logging policies - Scalable infrastructure planning (cloud/hybrid models) - IT alignment with long-term business growth Lancaster County Services

Cut costs and enjoy feature-rich functionality and enhanced productivity with VoIP services from Emulous Communications Inc. in Lancaster, PA. Call now! VoIP Services in Lancaster, PA Technology that allows voice communication and multimedia sessions over the Internet Clear communication is essential for every business. At Emulous Tech Solutions, we provide professional VoIP services in Lancaster PA that help organizations reduce costs, improve collaboration, and scale communications easily. From small businesses needing reliable business phone systems to larger companies upgrading to unified communications, our VoIP solutions deliver flexibility and performance. As a trusted local IT partner, we specialize in designing, installing, and supporting VoIP systems that fit your specific needs. Whether you’re replacing outdated landlines, seeking advanced NEC phone systems, or exploring hosted VoIP services, our team ensures your business stays connected. REACH OUT TODAY Why Businesses Choose VoIP Phone Systems Traditional phone systems are expensive to maintain and limited in features. VoIP, or Voice over Internet Protocol, uses the internet to deliver voice and video communications at a fraction of the cost. Local businesses choose VoIP services in Lancaster PA because they offer: Lower costs on long-distance and international calling Advanced features like voicemail-to-email and auto-attendants Scalability as your team grows without expensive hardware Mobility with apps that allow calls from mobile devices or laptops Unified communications that combine phone, video, chat, and file sharing REACH OUT TODAY Our Core VoIP Services WiFi-эксперты Куда бы вы ни пошли, есть Wi-Fi и потребность в Wi-Fi. Эксперты Emulous обладают знаниями, пониманием и инструментами для анализа вашего текущего беспроводного спектра и индивидуальной разработки правильного решения для вашего приложения. Телефония Emulous Communications, Inc является региональным дилером NEC Business Telephone Systems. Наше партнерство с NEC позволяет нам предоставлять высококачественные телефонные системы, обладая опытом и знаниями для проектирования вашей системы связи в соответствии с вашими потребностями по доступной цене. Мы также поддерживаем других производителей, таких как Nortel, InterTel и Avaya. У нас также есть локальные и размещенные решения VOIP. Услуги MSP Наши управляемые сервисные решения будут поддерживать вашу цифровую инфраструктуру в рабочем состоянии, пока мы наблюдаем и ждем, чтобы решить даже самые мелкие проблемы. От управления исправлениями, чтобы поддерживать безопасность ваших компьютеров в актуальном состоянии, до защиты от вирусов, вредоносных программ и программ-вымогателей и даже до опций «Рабочий стол как услуга». Наши пакеты будут FIT! Позвоните нам сегодня, чтобы получить индивидуальное предложение! Сеть Наш опыт в области сетей включает в себя глубокое понимание принципов, технологий и лучших практик, связанных с проектированием, внедрением и управлением компьютерными сетями, а также понимание различных протоколов, таких как TCP/IP, DNS, DHCP и HTTP. Сетевая безопасность-инфраструктура Наш опыт в области сетевой безопасности включает в себя понимание и знания, а также навыки, необходимые для защиты компьютерных сетей от несанкционированного доступа, кражи данных и других вредоносных действий, таких как вирусы. Это включает в себя понимание технологий и протоколов, используемых для создания, обслуживания и выявления потенциальных уязвимостей, а также реализацию мер безопасности для защиты от них. Сеть Наш опыт в области сетей включает в себя глубокое понимание принципов, технологий и лучших практик, связанных с проектированием, внедрением и управлением компьютерными сетями, а также понимание различных протоколов, таких как TCP/IP, DNS, DHCP и HTTP. Benefits of Partnering with Emulous Tech Solutions Local expertise: As a VoIP provider in Lancaster PA, we understand the communication needs of businesses in the region. Trusted vendor partnerships: We work with NEC and Intermedia to deliver reliable, enterprise-quality systems. Complete IT integration: Our VoIP systems connect seamlessly with your network and IT infrastructure. Scalable solutions: From a handful of users to hundreds, we design systems that grow with you. Dedicated support: Our team provides setup, training, and ongoing support to ensure your system runs smoothly. REACH OUT TODAY Related IT Services That Enhance VoIP VoIP systems are most effective when integrated with other IT solutions. Many of our clients combine business phone systems with: Managed IT services in Lancaster PA to ensure networks are always optimized for VoIP performance. Network support and network security services that provide the bandwidth and protection needed for high-quality calls. Cloud services in Lancaster PA, which allow VoIP and collaboration platforms to function seamlessly. Cybersecurity services in Lancaster PA to safeguard communications and protect sensitive business data. By combining VoIP with managed IT, cloud, and network solutions, your business gains a complete communication and IT strategy. REACH OUT TODAY 1 Cost Savings: Lower Call Costs: VoIP typically costs less than traditional phone services, especially for long-distance and international calls. Reduced Infrastructure Costs: VoIP eliminates the need for separate networks for voice and data, reducing infrastructure and maintenance costs. 2 Flexibility and Mobility: Geographic Flexibility: VoIP allows users to make and receive calls from anywhere with an internet connection, providing geographic flexibility. Mobile Integration: VoIP systems can be easily integrated with mobile devices, enabling users to stay connected while on the go. 3 Scalability: Easy Expansion: VoIP systems are easily scalable, making it simple to add or remove users as business needs change. Quick Deployment: VoIP systems can be set up quickly without the need for extensive physical infrastructure. 4 Feature-rich Functionality: Unified Communications: VoIP often integrates with other communication tools, such as video conferencing, instant messaging, and collaboration platforms. Advanced Features: VoIP systems offer a range of advanced features like voicemail-to-email, call forwarding, auto-attendants, and more. 5 Enhanced Productivity: Remote Collaboration: VoIP facilitates collaboration among remote teams through features like video conferencing, screen sharing, and online meetings. Unified Messaging: Users can access voicemail, email, and other communication tools from a single interface. 6 Reliability and Redundancy: Redundancy: VoIP systems can be designed with redundancy to ensure continuous communication even in the event of hardware failures or network issues. Quality of Service (QoS): Properly configured VoIP systems can provide high-quality voice calls with the right level of service prioritization. 7 Integration with Existing Systems: Compatibility: VoIP can often integrate with existing systems, such as customer relationship management (CRM) software and other business applications. APIs and Customization: Many VoIP providers offer APIs that allow for custom integrations and development. 8 Centralized Management: Web-based Management: VoIP systems are often managed through web-based interfaces, allowing for centralized control and easy administration. Monitoring and Analytics: VoIP systems provide tools for monitoring call quality, usage patterns, and other analytics. 9 Environmental Impact: Reduced Carbon Footprint: VoIP generally consumes less energy than traditional telephony, contributing to a smaller carbon footprint. 10 Global Presence: Local Presence: With virtual phone numbers, businesses can establish a local presence in different regions, even if they are physically located elsewhere. Industries We Support Our VoIP and unified communication systems are designed for healthcare providers, law firms, auto dealerships, retail operations, and professional service firms needing secure and flexible communication. Learn more about the industries we serve. Trusted Partners We’re certified partners with NEC, Yealink, Intermedia, and Cisco, enabling us to deliver reliable VoIP and communication platforms to Lancaster businesses. Explore more on our partners page. Reach Out to Us Today! Service Areas Across South Central Pennsylvania Our VoIP services extend beyond Lancaster to businesses across the region: VoIP Services in York County York businesses partner with us for VoIP phone systems and unified communications that improve efficiency. VoIP Services in Lebanon County We provide hosted VoIP solutions and NEC systems for Lebanon County organizations seeking reliable communication. VoIP Services in Dauphin County From Harrisburg to surrounding towns, companies trust us for scalable VoIP and business phone systems. VoIP Services in Berks County Berks County businesses use our VoIP services to modernize communications and cut phone costs. VoIP Services in Chester County We deliver unified communications and VoIP phone systems to companies throughout Chester County. Reach Out to Us Today! Frequently Asked Questions About VoIP Services What is VoIP and how does it work? VoIP stands for Voice over Internet Protocol. It converts voice into digital data and transmits it over the internet instead of traditional phone lines, reducing costs and adding features. Can VoIP work for small businesses? Absolutely. Many small businesses in Lancaster PA use our hosted VoIP solutions to save money while gaining enterprise-level features. Are VoIP phone systems reliable? Yes. With proper configuration and network support, VoIP systems are highly reliable and offer call quality equal to or better than traditional landlines. Is VoIP secure for business communications? Yes. Our VoIP services include encryption, monitoring, and cybersecurity safeguards to ensure secure and private communication. Do you install NEC phone systems? Yes. We are a regional dealer for NEC and provide installation, customization, and support for NEC business phone systems. Upgrade to VoIP Services in Lancaster PA Emulous Tech Solutions provides the VoIP services Lancaster PA businesses trust to stay connected. From NEC phone systems to hosted VoIP solutions, we deliver reliable, scalable, and cost-effective communications. If your company is ready to modernize phone systems, improve collaboration, and reduce costs, our local team is here to help. With VoIP services, unified communications, and ongoing support, we ensure your business has the tools it needs to succeed. Contact us today to discuss your VoIP service needs and learn how we can build a communication solution tailored to your organization. Reach Out to Us Today!

Learn more about Emulous Communications Inc. in Lancaster, CA and meet the team! We can't wait to work with you. О Emulous Communications, Inc. предоставляет малым и средним предприятиям превосходную поддержку и обслуживание с 2006 года. Мы превратились из традиционной мастерской по ремонту и установке ИТ и телефонов в полномасштабного поставщика управляемых услуг, который продолжает идти в ногу с постоянно меняющимися спектр технологий. Ориентированные на обеспечение высокого уровня безотказной работы и обеспечение оптимальной производительности систем, наши индивидуальные пакеты проактивной поддержки уровня E предлагают решение, созданное для любого размера ИТ-бюджета в любой вертикали бизнеса. У нас есть клиенты в сфере здравоохранения, розничной торговли, гостиничного бизнеса, профессионалов, производства, дистрибуции и т. д. Совместная работа, удаленная работа, связь, телефония, сетевая безопасность, кибербезопасность, беспроводные сети и инфраструктура — это наши основные, но не все, чем мы занимаемся. Мы всегда хотим, чтобы наши клиенты обращались к нам за решениями своих технологических задач и добивались успеха, решая их с помощью передовых решений, разработанных специально для них. Наш опыт Квалификация в области ИТ предполагает понимание того, как проектировать и управлять системами и сетями связи, оптимизированными для нужд организации. Наша философия Философия нашей ИТ-компании основана на стремлении к совершенству, инновациям и удовлетворенности клиентов. Наши основные ценности определяют наши решения и поведение, и заключаются в следующем: 1. Клиентоориентированность 2. Сотрудничество 3. Качество 4. Ответственность 5. Непрерывное обучение Принимая во внимание эти ценности и ставя на первое место наших клиентов , мы создаем компанию, которая добьется успеха вместе с нашими клиентами. Наша приверженность результатам Мы полны решимости и стремимся к совершенству. Будь то определение четкой и конкретной цели, разработка плана действий, последовательные и целенаправленные действия или сохранение мотивации, когда случаются неудачи. Мы позаботимся о том, чтобы работа была сделана и сделана правильно. Наш опыт Emulous Communications, Inc. предоставляет малым и средним предприятиям превосходную поддержку и обслуживание с 2006 года. Мы превратились из традиционной мастерской по ремонту и установке ИТ и телефонов в полномасштабного поставщика управляемых услуг, который продолжает идти в ногу с постоянно меняющимися спектр технологий. Команда Преданность. Экспертиза. Страсть. Персонал Emulous хорошо обучен, высокомотивирован и стремится обеспечить вам не только отличное, быстрое и эффективное обслуживание, но и приложить все усилия, чтобы они узнали вас как клиента и поняли ваши потребности. Нам нравится работать, чтобы помочь решить ваши проблемы, и это то, что мотивирует нас, чтобы помочь вам добиться успеха. Владелец/генеральный директор Майк Кларк miec@emulouscomm.com Р - 717.509.9190 Ф-717.509.9199 Старший ИТ-техник Чак Уайт support@emulouscomm.com Р - 717.509.9190 Ф-717.509.9199 Технический специалист по ИТ-телефонии Роберт Нефф support@emulouscomm.com Р - 717.509.9190 Ф-717.509.9199 ИТ специалист Ник Ленц support@emulouscomm.com Р - 717.509.9190 Ф-717.509.9199 Контроллер Мэри Хейнли support@emulouscomm.com Р - 717.509.9190 Ф-717.509.9199 административный помощник Александр Сантьяго support@emulouscomm.com Р - 717.509.9190 Ф-717.509.9199 административный помощник Александр Сантьяго support@emulouscomm.com Р - 717.509.9190 Ф-717.509.9199 административный помощник Александр Сантьяго support@emulouscomm.com Р - 717.509.9190 Ф-717.509.9199

West Chester Kennett Square Discover the Comprehensive IT Services We Deliver Throughout Local Regions and Their Surrounding Areas. Exton Services Areas Chester, Pennsylvania, one of the oldest cities in the state, was founded in 1682 by William Penn and served as a key settlement in early American history. Located along the Delaware River, Chester played a significant role in the industrial revolution, becoming a major hub for shipbuilding, manufacturing, and transportation in the 19th and early 20th centuries. While the city has faced economic challenges in recent decades, it is undergoing revitalization efforts, with a focus on community development, education, and technology. As Chester works toward a brighter future, the need for robust IT services has become increasingly important to support local businesses, schools, and healthcare facilities. Emulous Tech Solutions offers solutions such as network infrastructure, cybersecurity, data management, and cloud computing to help organizations operate efficiently and securely. By embracing modern technology, Chester is positioning itself as a city that honors its rich history while building a foundation for innovation and growth in the digital age. WiFi Experts - Reliable setup and optimization of wireless networks for strong, secure connectivity. Telephony - Modern phone system solutions for clear, efficient business communication. MSP Services - Proactive IT support and management to keep your systems running smoothly. Networking - Design, install, and maintain robust network infrastructure for seamless connectivity. Data Backup and Recovery - Secure data backups and fast recovery solutions to protect against loss. Virus and Malware Removal - Thorough detection and elimination of harmful software to safeguard your systems. Data Recovery - Advanced techniques to retrieve lost or corrupted data from damaged devices.