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INTERMEDIA DESKTOP AND MOBILE APPLICATIONS Whether working from an office, a living room, or a coffee shop, the free Intermedia Desktop and Mobile Applications empower employees with the flexibility to communicate seamlessly in the way that works best for them, right from their desktop or mobile device. DESKTOP APP The free Intermedia Unite Desktop App empowers employees with the flexibility to communicate the way that works best for them, right from their Mac or PC. Efficiency The Unite Desktop App brings essential collaboration tools together, making teamwork easier than ever. See who is available, send chats and text messages, place and receive calls, share screens, start video calls and share files—all from one application. Ease of Use The Unite Desktop App uses the corporate Active Directory® to automatically create a contact list, which is used as a basis for most of the features of the App. Click the name on the contact tile to find more info from the Active Directory such as extension number, job title, department, office location, and email address. However, if you aren't exactly whom to call, just use the intuitive search feature. Whether you search by name, department, or location, you will find your contact - fast. Flexibility The Unite Desktop App empowers employees with the flexibility to communicate the way that works best for them: Softphone mode or Call Controller mode. Softphone mode: Allows users to place and receive phone calls directly through a computer, helping them to collaborate more effectively by consolidating communications through a single device. Call Controller mode: Acts like a remote control for the user’s associated desk phone, empowering the employee to be more effective and efficient with call management. Both modes include the following features: Team Chat and Business SMS Send and receive chats and text messages to colleagues and customers. Unlimited text messages can be sent to colleagues and customers across the United States, Canada, and Puerto Rico. Chats and text messages are securely encrypted in transit and at rest and will automatically sync across Unite Desktop and Mobile applications. Pin favorites to the top of your contact list and access full contact history at any time. Contact Management Manage company, customer, and personal contacts from your Unite Desktop Application. File Collaboration View the most current versions of files and share them easily and securely. Admins can maintain full control over files, users, devices, and sharing activities. One-Click Meeting Utilize One-Click Video Conferencing and Screen Share. Clicking on the Meeting tab within the desktop app displays your AnyMeeting® login credentials as well as a one-click launch button. Simply click the launch button to start an instance of AnyMeeting video conference or screen share. Click-to-Call The Intermedia Unite Desktop App is an extension of your desk phone. Calling is easy: In the app, find your company contact in the list. Hover over the name of the person you want to call. Click on the app phone icon to immediately ring the extension of your contact. If you’re in Softphone mode, the call is made right from your laptop. If you’re in Call Controller mode, your desk phone will ring—answer it, then the call is connected. Manage Active Calls Choose from several options while in an active call including placing additional calls, rejecting calls, sending calls to voicemail, Call Flip, call transferring and call park. Manage Multiple Calls The Intermedia Unite Desktop App makes managing calls easier. Just click on the related avatar tabs to manage any particular call. Warm/Blind Transfers Call transferring is a snap. Three types of transfers are available through the Unite Desktop App: Blind transfer. Transfer the call immediately to another party without introducing the call. Warm transfer. Call another party, and transfer the call after introducing the call to the new party. Transfer to Voicemail. Transfer the call immediately to another party's voicemail. Call Park Park calls with a single click. You will hear and see the parked extension number so that the call can be picked up from a different location. Status Indicator Intermedia desk phones have the ability to see whether your company contact is available, or busy on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that includes status availability information. The Intermedia desktop displays status information alongside each contact in the Active Directory. Call Flip Move between your desk and mobile phone with ease. For example, need to get to an appointment… but your desk phone call is running over? Transfer your call from your desk phone to the Intermedia Unite Mobile App - without disconnecting your call. Simply hit the Flip icon. The other party will hear hold music until you pick up the new device. Call History Check to see whom you had past conversations with or whom you missed while away. Just click the tab, and your call history for the last 90 days will appear in a list, most recent call first. Call history displays contact name (or CNAM if not in Active Directory,) time and date they called. You may filter to display only missed calls if desired, and place calls directly from call history. Take Your Business With You Mobile workers now have instant access to their corporate phone extension – anywhere, anytime, and on any device. The Intermedia Unite Mobile App can be downloaded at the Google Play Store or the Apple Store . Intermedia Unite Mobile App Benefits Integrated, searchable corporate phone directory Easily chat with colleagues — individuals and groups Management of multiple calls at once Voicemail with transcription One-touch transfer to desk phone with the Call Flip feature Advanced calling features such as call transferring, hold, Call Flip, FindMe/FollowMe, and more... Team Chat and Business SMS Send and receive chats and text messages to colleagues and customers. Unlimited text messages can be sent to colleagues and customers across the United States, Canada, and Puerto Rico. Chats and text messages are securely encrypted in transit and at rest and will automatically sync across Unite Desktop and Mobile applications. Contact Sync Contact Sync: From your mobile device ( iOS®, Android®) sync your contacts from popular third-party platforms (Office 365®, G-Suite™, and more) to all your Unite Apps. Contact synchronization must be initiated from your Unite mobile application. Call Management, Holds, and Call Transferring Use your mobile device just like your desk phone. Manage, hold, and transfer calls with just a tap or two. Easily switch between calls, transfer calls via warm or blind transfer, check call history, and put calls on speaker. Call Flip Move between your desk and mobile phones with ease. Transfer your call from your mobile app to your desk phone, or vice versa – without disconnecting your call. Simply tap the Call Flip icon, then pick up the call on your other phone. Voicemail Easily manage your voicemail. Get all the most important options you regularly use at your desk right on your mobile device: playback, forwarding, deleting, and voicemail transcription. Find Me/Follow Me Make sure callers can reach you anywhere, anytime, on any device. Rings your desk phone, mobile phone, and desktop app phone at the same time, so you won’t miss important calls. Create rules around how you like to receive business calls. Mobile Assistant - Coming soon! Be more productive with your phone system. Get recommendations for custom calling rules based on your calling patterns, preferences, time of day, meeting status, location, and more. Intermedia Connect Security Previous

Check out customer reviews from past clients of Emulous Communications Inc., and leave us your own review now! We'd love to know how we did. Client Testimonials Client in Leola Emulous Communications has been our IT for the last 16+ years. Mike Clark and his team have helped us with the purchase of computer, servers and all things network related. While they offer the "latest and greatest" in equipment, they have also been able to work within a smaller budget and their creativity has always produced the best results for our needs. They have always been available to work with other vendors that have needed their expertise to set up equipment that requires the network. Their ability to work remotely to troubleshoot any issues and/or update our programs is a big plus. Would absolutely recommend Emulous Communications, Inc.

Lebanon, PA Core IT Needs for Businesses in Lebanon, PA Businesses in Lebanon, Pennsylvania rely on a strong and secure IT foundation to support daily operations, enhance productivity, and protect sensitive information. Core IT needs for local companies include dependable network infrastructure with fast, stable internet connections and secure Wi-Fi, as well as robust cybersecurity measures such as firewalls, antivirus protection, and employee security training. Reliable data backup and disaster recovery systems are essential to prevent data loss and ensure business continuity in the event of outages or cyber incidents. Many Lebanon businesses also benefit from adopting cloud-based solutions like Microsoft 365 or Google Workspace for email, collaboration, and file storage. Partnering with a managed IT service provider helps organizations maintain system health, receive timely technical support, and plan strategically for growth. By investing in these core IT areas, Lebanon businesses can operate efficiently, safeguard critical assets, and remain competitive in an increasingly digital marketplace. Network Infrastructure & Connectivity - Reliable high-speed internet service to support business operations and remote access - Secure Wi-Fi and wired network setup (routers, switches, and access points) - Firewalls and VPNs to protect internal data and enable safe remote work - Redundant internet connections or failover options to minimize downtime Cybersecurity & Data Protection - Firewalls, antivirus, and endpoint protection to defend against malware and breaches - Multi-factor authentication (MFA) and strong password policies - Regular software patching and system updates to close vulnerabilities - Employee training programs to prevent phishing and social engineering attacks Data Backup & Disaster Recovery - Scheduled local and cloud backups of all essential data - Off-site or cloud storage solutions for added protection - Documented disaster recovery plans to restore systems quickly after incidents - Testing recovery processes regularly to ensure reliability Cloud Computing & Collaboration Tools - Adoption of cloud services like Microsoft 365, Google Workspace, or Dropbox Business - Cloud-based file sharing, email hosting, and communication tools - Integration between cloud and on-premises systems for seamless workflows - Scalable storage and collaboration platforms to grow with the business Managed IT Services & Technical Support - Local Managed Service Providers (MSPs) to handle system monitoring and maintenance - 24/7 helpdesk or remote support for user issues - Proactive system updates, performance optimization, and network monitoring - Predictable IT costs through service agreements and SLAs Hardware & Software Management - Lifecycle management for computers, servers, and network equipment - Centralized control of software licenses and updates - Hardware standardization for easier maintenance and improved reliability - Regular system audits to identify aging or underperforming assets Strategic IT Planning & Scalability - Aligning IT strategy with business growth and long-term goals - Planning for additional users, storage, or remote workforce needs - Budgeting for hardware upgrades, new software, and enhanced security measures - Leveraging IT to improve productivity and customer experience Compliance & Data Privacy - Adhering to relevant regulations such as HIPAA, PCI-DSS, or data privacy laws - Secure data handling, encryption, and retention policies - Regular security audits and documentation of IT processes - Vendor and partner compliance management Physical Infrastructure & On-Site Equipment - Proper server room setup with power backup (UPS), cooling, and cabling - Secure physical access controls for sensitive equipment - Environmental monitoring for temperature, humidity, and power conditions - Hardware asset tracking and labeling for accountability Vendor & Technology Management - Managing internet, software, and IT service provider contracts and renewals - Tracking warranties, licenses, and equipment replacement schedules - Evaluating new technologies and vendors for cost-effectiveness and reliability - Establishing clear vendor support channels for faster issue resolution Lebanon County Services

Leola, PA Core IT Needs for Businesses in Leola, PA Businesses in Leola, PA depend on reliable and secure IT infrastructure to support daily operations, protect sensitive information, and drive growth in an increasingly digital environment. Core IT needs for local companies include robust network systems to ensure seamless connectivity, cybersecurity solutions to safeguard against cyber threats, and cloud computing services that enable remote work and team collaboration. Additionally, Leola businesses require proactive IT support and maintenance to prevent downtime, along with data backup and disaster recovery solutions to protect critical information from unexpected disruptions. As small and medium-sized enterprises continue to grow in the area, managed IT services and strategic technology consulting are essential for optimizing efficiency, controlling costs, and aligning technology with long-term business goals. Reliable Internet / Connectivity - Redundant internet paths if possible - Fiber or good cable / high speed broadband - Good WiFi coverage, both for staff & customers (if applicable) - Cellular backup or failover if wired line fails Network Infrastructure - Switches, routers of sufficient capacity - Segmentation (staff vs guest WiFi) - VPN if remote access needed - Firewalls, basic network security - Regular updates / patching Hardware & Devices - Up‑to‑date computers (desktop/laptop) - Tablets/POS devices if in retail/restaurant - Printers, scanners, peripherals - Mobile devices properly managed and secured Software & Cloud Services - Cloud storage / backup (e.g. OneDrive, Google Workspace, AWS, etc.) - Accounting / bookkeeping software - CRM / customer management - Cloud‑hosted email, document collaboration - For retail/restaurant: POS software integrated with inventory / accounting Cybersecurity - Regular security training of staff - Endpoint protection / antivirus - Firewalls, intrusion detection - Regular backups (onsite + offsite) - Data encryption where appropriate - Patch management for OS, devices, software Disaster Recovery & Business Continuity - Regular backups - Offsite or cloud backups - UPS / generator for critical hardware - Failover capabilities - A documented plan: what to do when systems are down Compliance, Data Privacy & Legal Requirements - If accepting credit cards, POS systems must be PCI compliant - Secure handling of personal data (customer info, employee info) - Secure transmission (TLS/SSL), encryption - Retention / deletion policies - Depending on the business type (health, financial, etc.), there may be regulations (HIPAA, PCI‑DSS, etc.). Communication Tools - Reliable phone systems (VoIP possibly) - Video conferencing capability - Chat / collaboration tools - Good internet bandwidth upstream/downstream Scalable / Flexible Infrastructure - Using cloud services so you’re not locked in to physical servers - Modular hardware - FLEX in licensing (can add users/devices) - Ability to integrate new tools / technologies over time Support / Maintenance - Either internal IT staff or external managed‑service provider - Regular maintenance schedule - Monitoring / alerts - Budget for upgrades and refresh cycles Lancaster County Services

INTERMEDIA CLOUD-BASED PHONE SYSTEM Before phone systems and cloud services evolved, many companies would pay large expenses to have a business PBX phone system installed. Why? Because a PBX phone system was the only way to get the phone features that sophisticated businesses needed, and frankly there were no other options but pay the price. Additionally, these businesses were forced to buy the expensive and bulky hardware, then pay for someone to install and maintain it. As technology evolved, so did PBX phone systems. Now, businesses can receive all the benefits from a PBX phone system without having to pay the large upfront expenses to have the system installed and maintained. With Intermedia , you get a full-feature phone system combined that comes with high-definition (HD) audio and other features such as call park, call forwarding, 3-way calling, and a conference bridge. All you need to do is buy the pre-configured phones, connect them to the internet and download the apps. No special set up or technician is required, and NO large installation expenses. WHAT IS A PBX? Private Branch Exchange (PBX) is a private system within a company that allows a business to manage multiple phone line extensions and calls within the company and outside of the company. Traditional PBX hardware technology, that makes call management possible, is generally stored physically on-premises within the company. Each phone extension connects by wire to the PBX terminal through a plug in the wall. SEAMLESS SETUP When you switch to Intermedia , there is no time consuming or expensive phone service installation process. Our expert Intermedia onboarding team will guide you through the seamless setup process. We will send you devices that are plug and play and delivered pre-configured, and once plugged into your internet connection, will be ready to use along with all the advanced call features. There is no special set up or technician required which eliminates work for IT teams and allows more time to focus on your core business! ENTERPRISE-GRADE PHONE SYSTEMS Intermedia allows your company to plug into our PBX equipment via the cloud, saving you money and data space while providing your company with over 100 advanced call features that give small-to-medium businesses (SMB) the same phone system features of a large enterprise. Intermedia includes features such as voicemail to email files and transcriptions, call hold & park, call transfer, and call recording. All these advanced features can be managed from a single-web based portal. QUALITY AND RELIABLE CALLS With Intermedia , you will never have to sacrifice quality for cost. NEC has programs and processes in place to help assure high-quality calling, including customer site pre-qualification and around the clock monitoring and customer support. BUSINESS CONTINUITY When unforeseen emergencies strike (power outage, severe weather, theft, etc.) you and your business, Intermedia can help your business and employees maintain continuity by allowing employees to forward calls to their mobile devices or to an off-site location. This gives you access to your business phone number that everyone knows to reach you on, anywhere at any time. The key to surviving downtime is to maintain a working communications system and regular operations. If your phones are up, you can still contact customers and preserve vital relationships while your business works towards getting back up and running. EASY INSTALLATION The best part, after the savings and added functionality, is the easy installation PHONE COST SAVINGS Lower your operating expenses by eliminating the need for expensive equipment and the technical experts needed to install, maintain, and repair it. Get feature-rich phone service for a low monthly cost. SPAM PROTECTION Spam Caller Protection is a free service for Intermedia customers. It detects calls from aggressive telemarketers and fraudsters and allows administrators to decide how to route these calls. Depending on your organization’s preferences, you can tag these calls in the Caller ID screen, send them to voicemail, or completely block them. This protection extends to every CONNECT device, including the CONNECT desktop and mobile applications. Deskop And Mobile Applications Previous

Kutztown, PA Core IT Needs for Businesses in Kutztown, PA Core IT needs for businesses in Birdsboro, PA focus on creating a secure, stable, and scalable technology environment that supports daily operations and long-term growth. Local companies benefit from strong network infrastructure, reliable internet connectivity, and well-maintained hardware to keep workflows running smoothly. Cybersecurity plays a crucial role, with firewalls, endpoint protection, multi-factor authentication, and regular backups helping protect against data loss and cyber threats. Cloud services and hybrid IT solutions offer flexibility for remote work and future expansion, while business continuity and disaster recovery planning ensure operations can resume quickly after disruptions. Strategic IT planning, regulatory compliance, and employee training further strengthen business resilience, allowing organizations in Birdsboro to operate efficiently and securely. Network Infrastructure & Connectivity - Reliable high-speed internet and network (wired and wireless) to support both daily operations and remote/hybrid work. - Proper network hardware (switches, routers, access points) and lifecycle management so outdated equipment doesn’t hamper productivity. - Scalable internal systems (servers or cloud-based services) that can grow with your business as the Kutztown region attracts new ventures. - Redundancy or back-up connectivity plans (especially in smaller towns where outages may have greater impact). Managed IT Support & Help Desk - Proactive monitoring of systems and devices so issues are flagged before they escalate. - Help desk support for employees: quick troubleshooting, remote access, and on-site as needed. - Routine maintenance: patching operating systems, updating software, refreshing hardware. - A scalable IT partner or internal team that understands the mix of small-business and campus-town environment in Kutztown (including the influence of nearby Kutztown University). Cybersecurity & Data Protection - Adoption of cloud services (e.g., SaaS, IaaS) to gain flexibility, reduce hardware burden, and support remote/hybrid work. - Hybrid models (part on-site, part cloud) to accommodate legacy systems or local regulatory needs. - Secure remote access tools for team members, vendors or contractors who may not be in-town. - Scalability: as Kutztown continues to grow and attract enterprise or educational partnerships, your IT should be able to expand. Business Continuity & Disaster Recovery - A documented and tested disaster-recovery plan: how your business will respond if major IT failure, cyber-attack, or infrastructure outage occurs. - Regular backup verification and rehearsal of recovery procedures. - Consider local environmental risks (weather, utilities) in the Kutztown area and include them in the continuity plan. Strategic IT Planning - Alignment of IT investments with business goals: growth, cost-efficiency, competitive differentiation. - Budget forecasting: hardware refresh cycles, software licenses, support contracts. - Vendor management: ensure software/hardware vendors keep up with needs and local/regional conditions (e.g., local service providers, latency, local support). - Road-mapping: what will your IT environment look like in 2–3 years? This is particularly relevant in a small-town context where major changes may happen slower, but also require agility. Compliance & Governance - Understand and apply any industry-specific regulations (e.g., data protection for healthcare or education, given proximity to Kutztown University). - Data retention policies, access controls, audit trails, secure disposal of old systems. - Regular review of governance and security posture to maintain trust with customers, partners, and regulators. User Training & Change Management - Regular training for employees on cybersecurity best practices (phishing, password hygiene, remote- work protocols). - Training on new tools and systems when you roll out updates or transitions (to avoid productivity drops). - Change-management processes: when you update or switch systems, ensure users are guided, supported, and risks are minimized. User Training & Change Management - Regular training for employees on cybersecurity best practices (phishing, password hygiene, remote- work protocols). - Training on new tools and systems when you roll out updates or transitions (to avoid productivity drops). - Change-management processes: when you update or switch systems, ensure users are guided, supported, and risks are minimized. Berk County Services

Managed IT Services in Lancaster, PA Technology is the backbone of modern business, but without proactive support it can quickly turn into a liability. At Emulous Tech Solutions, we provide reliable managed IT services in Lancaster PA that keep your systems secure, efficient, and always running. Whether you’re looking for fully outsourced IT or co-managed IT support to assist your internal staff, our team delivers the expertise and responsiveness you need. As a trusted local MSP, we partner with businesses across South Central Pennsylvania to reduce downtime, control costs, and give owners peace of mind. From patch management and malware protection to network monitoring and computer repair services, our managed IT solutions are built to support growth. Reach Out to Us Today! Why Businesses Choose Managed IT Services Many Lancaster companies find it difficult to keep up with evolving technology demands. Hiring and retaining full-time IT staff is expensive, while ignoring system maintenance leads to costly downtime. Managed IT support offers the best of both worlds — professional IT consultants who monitor, maintain, and optimize your technology for a predictable monthly fee. With Emulous Tech Solutions as your MSP in Lancaster, you get: Proactive monitoring and maintenance to prevent disruptions Helpdesk support for employees experiencing issues Enhanced cybersecurity with patch management and antivirus protection Strategic IT consulting that aligns with business goals Cost savings compared to maintaining an in-house IT department Reach Out to Us Today! Comprehensive Managed IT Services in Lancaster PA WiFi专家 无论您走到哪里，都有 WiFi 并且需要 WiFi。 Emulous 专家拥有分析您当前无线频谱并为您的应用定制设计正确解决方案的知识、理解力和工具。 电话 Emulous Communications, Inc 是 NEC 商务电话系统的区域经销商。我们与 NEC 的合作伙伴关系使我们能够提供高质量的电话系统和专业知识，以合理的价格设计您的通信系统以满足您的确切需求。我们还支持其他制造商，例如 Nortel、InterTel 和 Avaya。我们还有本地和托管 VOIP 解决方案。 托管服务提供商服务 我们的托管服务解决方案将使您的数字基础设施保持运转，而我们会观察并等待解决哪怕是最小的问题。从补丁管理让您的计算机保持最新的安全性，到防病毒、恶意软件和勒索软件保护，甚至桌面即服务选项。我们的包裹将是一个适合！ 今天打电话给我们定制报价！ 联网 我们在网络方面的专业知识涉及对与计算机网络的设计、实施和管理相关的原则、技术和最佳实践的深刻理解，以及对各种协议的理解，例如 TCP/IP、DNS、DHCP 和 HTTP。 网络安全基础设施 我们在网络安全方面的专业知识包括理解和知识以及保护计算机网络免受未经授权的访问、数据盗窃和其他恶意活动（如病毒）所需的技能。这涉及了解用于构建、维护和识别潜在漏洞的技术和协议，并实施安全措施来防范这些漏洞。 联网 我们在网络方面的专业知识涉及对与计算机网络的设计、实施和管理相关的原则、技术和最佳实践的深刻理解，以及对各种协议的理解，例如 TCP/IP、DNS、DHCP 和 HTTP。 The Benefits of Working with a Local MSP Unlike national providers, we’re based right here in Lancaster County. That means when you need support, you’re working with IT consultants who understand the local business landscape. Fast onsite support in Lancaster and surrounding counties Knowledge of regional industries, from healthcare and construction to retail and manufacturing Trusted relationships built over years of serving Pennsylvania businesses Choosing Emulous as your managed service provider means choosing a partner invested in your success. Reach Out to Us Today! Related IT Services to Strengthen Your Business Managed IT services work best when combined with complementary solutions. Many of our clients expand from IT support into other areas we specialize in: Businesses often combine managed IT with cybersecurity services in Lancaster PA to ensure compliance and protect sensitive data. For companies migrating systems, we recommend our cloud services and data backup solutions to ensure reliable continuity. Many organizations upgrade communications at the same time with our VoIP phone systems in Lancaster PA, which integrate seamlessly into managed IT plans. When networks are outdated or slow, our network support and network security services provide the infrastructure needed for efficiency. By connecting these services, you create a complete IT strategy tailored to your needs. Reach Out to Us Today! Industries We Support From healthcare providers managing sensitive patient data to manufacturers protecting production uptime, we customize managed IT support for every sector. We also serve construction firms, retailers, nonprofits, and law practices across South Central Pennsylvania. Learn more about the industries we serve. Trusted Partners Our managed IT services are powered by trusted vendors like Microsoft, Cisco Meraki, Dell, HP, Lenovo, Bitdefender, Malwarebytes, Intermedia, and Yealink. These partnerships ensure your business benefits from reliable, secure, and enterprise-quality tools. Explore more on our partners page. Reach Out to Us Today! Service Areas Across South Central Pennsylvania While based in Lancaster, we provide managed IT support throughout the region: Managed IT Services in York County York businesses rely on us for proactive IT monitoring, data backup, and VoIP solutions. Managed IT Services in Lebanon County From co-managed IT support to cybersecurity consulting, our Lebanon County clients benefit from customized solutions. Managed IT Services in Dauphin County We support Dauphin County companies, including Harrisburg, with managed IT packages that enhance reliability and security. Managed IT Services in Berks County Our team assists Berks County businesses with managed IT, cloud migration, and network services. Managed IT Services in Chester County Companies in Chester County turn to us for computer repair, IT consulting, and fully managed IT support. Reach Out to Us Today! Frequently Asked Questions About Managed IT Services What are managed IT services? Managed IT services involve outsourcing your company’s IT management to a provider like Emulous Tech Solutions. We handle monitoring, updates, troubleshooting, and security so you can focus on running your business. Do you provide cybersecurity with managed services? Yes. Our managed IT services include cybersecurity management, such as firewalls, antivirus software, patch management, and multi-factor authentication. How does managed IT support benefit small businesses? Small businesses in Lancaster benefit from predictable costs, 24/7 monitoring, and access to advanced IT tools without hiring full-time staff. What industries do you serve with managed IT services? We support healthcare providers, construction firms, retailers, manufacturers, and other small to mid-sized businesses across South Central PA. What’s the difference between managed IT services and co-managed IT? Managed IT means outsourcing all your IT to us, while co-managed IT supplements your existing IT department. Both approaches provide access to our expertise and monitoring systems. Get Reliable Managed IT Services in Lancaster PA If your business is ready to move beyond break-fix support and embrace proactive IT solutions, Emulous Tech Solutions is here to help. Our managed IT services in Lancaster PA provide monitoring, cybersecurity, backup, and computer repair all in one package. As a trusted MSP, we offer the flexibility of both fully managed and co-managed IT support. With local expertise, proven processes, and a focus on security, we deliver the IT services Lancaster businesses rely on every day. Contact us today to discuss your managed IT needs and see how we can build a customized IT support plan for your business. Reach Out to Us Today!

Elizabethtown, PA Core IT Needs for Businesses in Lancaster, PA Businesses in Elizabethtown, PA, much like those in similar small‐to‐mid‐sized communities, have a set of core IT needs that are essential for efficiency, growth, and resilience. First, reliable network infrastructure is foundational — this includes robust wired and wireless connectivity, secure routing, redundancy, and proper firewall protections. Data backup and disaster recovery plans are critical, as data loss can come from hardware failure, human error, or cyberattacks; offsite/cloud backups, versioning, and tested recovery procedures help avoid crippling downtime. Cybersecurity is another priority: small businesses are increasingly vulnerable, so things like endpoint protection, regular patching, multi‐factor authentication, secure remote access, and staff training on threats like phishing are must‐haves. For productivity, tools for cloud storage and collaboration (e.g., shared file systems, productivity suites, unified communications) allow scalability and flexibility. And finally, technical support/managed IT services — whether in‑house or outsourced — help ensure that systems are monitored, issues are caught early, and technology aligns with business goals without causing unexpected overhead. Network Infrastructure - Reliable wired and wireless connectivity - Network segmentation (e.g., guest vs. internal networks) - Redundant internet connections/failover systems - Enterprise-grade firewalls and security appliances Data Protection & Disaster Recovery - Nightly/automated data backups - Off-site or cloud-based replication - File versioning and archiving - Tested disaster recovery plans Cybersecurity - Endpoint protection (antivirus/antimalware) - Patch and update management - Intrusion detection/prevention systems (IDS/IPS) - Multi-Factor Authentication (MFA) - Secure remote access (VPN or zero trust models) - Email security (spam/phishing filters) - Staff cybersecurity awareness training Device & Access Management - Mobile Device Management (MDM) - Configuration baselines and policy enforcement - Least privilege access controls Cloud Services & Productivity Tools - Cloud-based file sharing and storage - Real-time document collaboration (e.g., Microsoft 365, Google Workspace) - Unified communication platforms (chat, video conferencing) - Integration with core business systems (ERP, CRM, accounting) Monitoring, Maintenance & Support - Proactive system and network monitoring - Patch management and regular updates - Lifecycle management of hardware and software - Local or managed IT services/helpdesk support Compliance, Governance & Scalability - Industry-specific compliance requirements (HIPAA, PCI-DSS, etc.) - Data retention, privacy, and audit logging policies - Scalable infrastructure planning (cloud/hybrid models) - IT alignment with long-term business growth Lancaster County Services

Cut costs and enjoy feature-rich functionality and enhanced productivity with VoIP services from Emulous Communications Inc. in Lancaster, PA. Call now! VoIP Services in Lancaster, PA Technology that allows voice communication and multimedia sessions over the Internet Clear communication is essential for every business. At Emulous Tech Solutions, we provide professional VoIP services in Lancaster PA that help organizations reduce costs, improve collaboration, and scale communications easily. From small businesses needing reliable business phone systems to larger companies upgrading to unified communications, our VoIP solutions deliver flexibility and performance. As a trusted local IT partner, we specialize in designing, installing, and supporting VoIP systems that fit your specific needs. Whether you’re replacing outdated landlines, seeking advanced NEC phone systems, or exploring hosted VoIP services, our team ensures your business stays connected. REACH OUT TODAY Why Businesses Choose VoIP Phone Systems Traditional phone systems are expensive to maintain and limited in features. VoIP, or Voice over Internet Protocol, uses the internet to deliver voice and video communications at a fraction of the cost. Local businesses choose VoIP services in Lancaster PA because they offer: Lower costs on long-distance and international calling Advanced features like voicemail-to-email and auto-attendants Scalability as your team grows without expensive hardware Mobility with apps that allow calls from mobile devices or laptops Unified communications that combine phone, video, chat, and file sharing REACH OUT TODAY Our Core VoIP Services WiFi专家 无论您走到哪里，都有 WiFi 并且需要 WiFi。 Emulous 专家拥有分析您当前无线频谱并为您的应用定制设计正确解决方案的知识、理解力和工具。 电话 Emulous Communications, Inc 是 NEC 商务电话系统的区域经销商。我们与 NEC 的合作伙伴关系使我们能够提供高质量的电话系统和专业知识，以合理的价格设计您的通信系统以满足您的确切需求。我们还支持其他制造商，例如 Nortel、InterTel 和 Avaya。我们还有本地和托管 VOIP 解决方案。 托管服务提供商服务 我们的托管服务解决方案将使您的数字基础设施保持运转，而我们会观察并等待解决哪怕是最小的问题。从补丁管理让您的计算机保持最新的安全性，到防病毒、恶意软件和勒索软件保护，甚至桌面即服务选项。我们的包裹将是一个适合！ 今天打电话给我们定制报价！ 联网 我们在网络方面的专业知识涉及对与计算机网络的设计、实施和管理相关的原则、技术和最佳实践的深刻理解，以及对各种协议的理解，例如 TCP/IP、DNS、DHCP 和 HTTP。 网络安全基础设施 我们在网络安全方面的专业知识包括理解和知识以及保护计算机网络免受未经授权的访问、数据盗窃和其他恶意活动（如病毒）所需的技能。这涉及了解用于构建、维护和识别潜在漏洞的技术和协议，并实施安全措施来防范这些漏洞。 联网 我们在网络方面的专业知识涉及对与计算机网络的设计、实施和管理相关的原则、技术和最佳实践的深刻理解，以及对各种协议的理解，例如 TCP/IP、DNS、DHCP 和 HTTP。 Benefits of Partnering with Emulous Tech Solutions Local expertise: As a VoIP provider in Lancaster PA, we understand the communication needs of businesses in the region. Trusted vendor partnerships: We work with NEC and Intermedia to deliver reliable, enterprise-quality systems. Complete IT integration: Our VoIP systems connect seamlessly with your network and IT infrastructure. Scalable solutions: From a handful of users to hundreds, we design systems that grow with you. Dedicated support: Our team provides setup, training, and ongoing support to ensure your system runs smoothly. REACH OUT TODAY Related IT Services That Enhance VoIP VoIP systems are most effective when integrated with other IT solutions. Many of our clients combine business phone systems with: Managed IT services in Lancaster PA to ensure networks are always optimized for VoIP performance. Network support and network security services that provide the bandwidth and protection needed for high-quality calls. Cloud services in Lancaster PA, which allow VoIP and collaboration platforms to function seamlessly. Cybersecurity services in Lancaster PA to safeguard communications and protect sensitive business data. By combining VoIP with managed IT, cloud, and network solutions, your business gains a complete communication and IT strategy. REACH OUT TODAY 1 Cost Savings: Lower Call Costs: VoIP typically costs less than traditional phone services, especially for long-distance and international calls. Reduced Infrastructure Costs: VoIP eliminates the need for separate networks for voice and data, reducing infrastructure and maintenance costs. 2 Flexibility and Mobility: Geographic Flexibility: VoIP allows users to make and receive calls from anywhere with an internet connection, providing geographic flexibility. Mobile Integration: VoIP systems can be easily integrated with mobile devices, enabling users to stay connected while on the go. 3 Scalability: Easy Expansion: VoIP systems are easily scalable, making it simple to add or remove users as business needs change. Quick Deployment: VoIP systems can be set up quickly without the need for extensive physical infrastructure. 4 Feature-rich Functionality: Unified Communications: VoIP often integrates with other communication tools, such as video conferencing, instant messaging, and collaboration platforms. Advanced Features: VoIP systems offer a range of advanced features like voicemail-to-email, call forwarding, auto-attendants, and more. 5 Enhanced Productivity: Remote Collaboration: VoIP facilitates collaboration among remote teams through features like video conferencing, screen sharing, and online meetings. Unified Messaging: Users can access voicemail, email, and other communication tools from a single interface. 6 Reliability and Redundancy: Redundancy: VoIP systems can be designed with redundancy to ensure continuous communication even in the event of hardware failures or network issues. Quality of Service (QoS): Properly configured VoIP systems can provide high-quality voice calls with the right level of service prioritization. 7 Integration with Existing Systems: Compatibility: VoIP can often integrate with existing systems, such as customer relationship management (CRM) software and other business applications. APIs and Customization: Many VoIP providers offer APIs that allow for custom integrations and development. 8 Centralized Management: Web-based Management: VoIP systems are often managed through web-based interfaces, allowing for centralized control and easy administration. Monitoring and Analytics: VoIP systems provide tools for monitoring call quality, usage patterns, and other analytics. 9 Environmental Impact: Reduced Carbon Footprint: VoIP generally consumes less energy than traditional telephony, contributing to a smaller carbon footprint. 10 Global Presence: Local Presence: With virtual phone numbers, businesses can establish a local presence in different regions, even if they are physically located elsewhere. Industries We Support Our VoIP and unified communication systems are designed for healthcare providers, law firms, auto dealerships, retail operations, and professional service firms needing secure and flexible communication. Learn more about the industries we serve. Trusted Partners We’re certified partners with NEC, Yealink, Intermedia, and Cisco, enabling us to deliver reliable VoIP and communication platforms to Lancaster businesses. Explore more on our partners page. Reach Out to Us Today! Service Areas Across South Central Pennsylvania Our VoIP services extend beyond Lancaster to businesses across the region: VoIP Services in York County York businesses partner with us for VoIP phone systems and unified communications that improve efficiency. VoIP Services in Lebanon County We provide hosted VoIP solutions and NEC systems for Lebanon County organizations seeking reliable communication. VoIP Services in Dauphin County From Harrisburg to surrounding towns, companies trust us for scalable VoIP and business phone systems. VoIP Services in Berks County Berks County businesses use our VoIP services to modernize communications and cut phone costs. VoIP Services in Chester County We deliver unified communications and VoIP phone systems to companies throughout Chester County. Reach Out to Us Today! Frequently Asked Questions About VoIP Services What is VoIP and how does it work? VoIP stands for Voice over Internet Protocol. It converts voice into digital data and transmits it over the internet instead of traditional phone lines, reducing costs and adding features. Can VoIP work for small businesses? Absolutely. Many small businesses in Lancaster PA use our hosted VoIP solutions to save money while gaining enterprise-level features. Are VoIP phone systems reliable? Yes. With proper configuration and network support, VoIP systems are highly reliable and offer call quality equal to or better than traditional landlines. Is VoIP secure for business communications? Yes. Our VoIP services include encryption, monitoring, and cybersecurity safeguards to ensure secure and private communication. Do you install NEC phone systems? Yes. We are a regional dealer for NEC and provide installation, customization, and support for NEC business phone systems. Upgrade to VoIP Services in Lancaster PA Emulous Tech Solutions provides the VoIP services Lancaster PA businesses trust to stay connected. From NEC phone systems to hosted VoIP solutions, we deliver reliable, scalable, and cost-effective communications. If your company is ready to modernize phone systems, improve collaboration, and reduce costs, our local team is here to help. With VoIP services, unified communications, and ongoing support, we ensure your business has the tools it needs to succeed. Contact us today to discuss your VoIP service needs and learn how we can build a communication solution tailored to your organization. Reach Out to Us Today!

West Chester Kennett Square Discover the Comprehensive IT Services We Deliver Throughout Local Regions and Their Surrounding Areas. Exton Services Areas Chester, Pennsylvania, one of the oldest cities in the state, was founded in 1682 by William Penn and served as a key settlement in early American history. Located along the Delaware River, Chester played a significant role in the industrial revolution, becoming a major hub for shipbuilding, manufacturing, and transportation in the 19th and early 20th centuries. While the city has faced economic challenges in recent decades, it is undergoing revitalization efforts, with a focus on community development, education, and technology. As Chester works toward a brighter future, the need for robust IT services has become increasingly important to support local businesses, schools, and healthcare facilities. Emulous Tech Solutions offers solutions such as network infrastructure, cybersecurity, data management, and cloud computing to help organizations operate efficiently and securely. By embracing modern technology, Chester is positioning itself as a city that honors its rich history while building a foundation for innovation and growth in the digital age. WiFi Experts - Reliable setup and optimization of wireless networks for strong, secure connectivity. Telephony - Modern phone system solutions for clear, efficient business communication. MSP Services - Proactive IT support and management to keep your systems running smoothly. Networking - Design, install, and maintain robust network infrastructure for seamless connectivity. Data Backup and Recovery - Secure data backups and fast recovery solutions to protect against loss. Virus and Malware Removal - Thorough detection and elimination of harmful software to safeguard your systems. Data Recovery - Advanced techniques to retrieve lost or corrupted data from damaged devices.

Learn more about Emulous Communications Inc. in Lancaster, CA and meet the team! We can't wait to work with you. 关于 自 2006 年以来，Emulous Communications, Inc. 一直为中小型企业提供卓越的支持和服务。我们已经从传统的中断/修复 IT 和电话安装店发展成为一家全面的托管服务提供商，继续与不断变化的步伐保持同步技术谱. 专注于提供高水平的正常运行时间并保持系统以最佳性能运行，我们定制的主动 E 级支持包提供了一个解决方案，以适应任何垂直业务中任何规模的 IT 预算。 我们在医疗保健、零售、酒店、专业、制造、分销等领域拥有客户。 协作、远程工作、通信、电话、网络安全、网络安全、无线网络和基础设施是我们的主要重点，但不是我们所做的全部。 我们始终希望我们的客户向我们寻求解决他们技术挑战的解决方案，并通过专门为他们设计的尖端解决方案来解决这些挑战。 我们的专长 IT 专业知识包括了解如何设计和管理针对组织需求优化的通信系统和网络。 我们的理念 我们 IT 公司的理念是基于对卓越、创新和客户满意度的承诺。我们的核心价值观指导我们的决策和行为，具体如下： 1. 以客户为中心 2.协作 3.质量 4.责任 5.持续学习 通过拥抱这些价值观，并将我们的客户 放在首位，我们创建了一家与客户一起成功的公司。 我们对结果的承诺 我们承诺并决心追求卓越。无论是定义清晰具体的目标、制定行动计划、一致且集中的行动，还是在遇到挫折时保持积极性。我们将确保工作完成并正确完成。 我们的经验 自 2006 年以来，Emulous Communications, Inc. 一直为中小型企业提供卓越的支持和服务。我们已经从传统的中断/修复 IT 和电话安装店发展成为一家全面的托管服务提供商，继续与不断变化的步伐保持同步技术谱. 团队 奉献精神。专业知识。热情。 Emulous 的员工训练有素、积极主动，他们努力确保您不仅获得优质、快速、有效的服务，而且尽一切努力确保他们了解您作为客户并了解您的需求。我们乐于帮助您解决问题，这也是我们帮助您取得成功的动力。 所有者/首席执行官 迈克·克拉克 mikec@emulouscomm.com 电话号码 - 717.509.9190 女 - 717.509.9199 高级 IT 技术员 怀特 support@emulouscomm.com 电话号码 - 717.509.9190 女 - 717.509.9199 IT电话技术员 罗伯特内夫 support@emulouscomm.com 电话号码 - 717.509.9190 女 - 717.509.9199 资讯科技技术员 尼克伦兹 support@emulouscomm.com 电话号码 - 717.509.9190 女 - 717.509.9199 控制器 玛丽海因利 support@emulouscomm.com 电话号码 - 717.509.9190 女 - 717.509.9199 行政助理 亚历山大圣地亚哥 support@emulouscomm.com 电话号码 - 717.509.9190 女 - 717.509.9199 行政助理 亚历山大圣地亚哥 support@emulouscomm.com 电话号码 - 717.509.9190 女 - 717.509.9199 行政助理 亚历山大圣地亚哥 support@emulouscomm.com 电话号码 - 717.509.9190 女 - 717.509.9199

Exton, PA Core IT Needs for Businesses in Exton, PA Core IT needs for businesses in Exton, PA focus on building a secure, reliable, and scalable technology foundation to support daily operations and future growth. Companies in the area benefit from strong network infrastructure, dependable internet connectivity, and properly managed hardware and software. Cybersecurity is essential, with firewalls, endpoint protection, backups, and disaster recovery plans helping protect against threats and data loss. Cloud services, strategic IT planning, and compliance support enable businesses to remain agile and meet industry regulations. In addition, managed IT services and help desk support ensure systems stay updated, secure, and running smoothly, allowing local businesses to focus on growth while technology works seamlessly in the background. Reliable Infrastructure & Network - A well-configured local network (wired + wireless) that supports business operations. - Server or cloud infrastructure, depending on size and needs. - Hardware lifecycle management (computers, printers, network gear). - Good internet connectivity and redundancy. Managed IT / Help Desk Support - Monitoring of systems & devices. - On-going patching/updates of hardware, OS, applications. - Support desk for employees (remote/onsite). - A plan for scalability. Cybersecurity & Data Protection - Firewalls, endpoint protection, DNS-level security, multi-factor authentication. - Email security (spam/phishing protection), secure remote access. - Backup & disaster recovery (local + off-site) so data isn’t lost. - Regular risk assessments, security awareness training for staff. Cloud & Hybrid Services - Migrating or integrating to cloud services (e.g., Office 365, SaaS). - Hybrid models (on-premises + cloud) if necessary for legacy systems. - Ensuring connectivity, performance, and security of cloud workloads. Business Continuity / Disaster Recovery - A formal plan for how your business would continue if systems go down (natural disaster, cyber-attack, hardware failure). - Regular testing of backup and recovery processes. Connectivity Systems, Inc. highlights backups/disaster recovery for Exton businesses. Strategic IT Planning & Advisory - Understanding how IT supports your business goals. - Budgeting for IT expenses (hardware refresh, software licenses, support). - Having an IT roadmap rather than just reactive fixes. Compliance, Auditing & Governance - Depending on your industry (healthcare, finance, legal, etc.), you may need to meet regulatory standards. - Able to produce audit trails, data retention policies, secure disposal of old systems. Scalability & Flexibility - As your business grows (or shifts to hybrid/remote work) your IT must adapt. - Choosing service providers who can scale with you rather than create bottlenecks. Vendor & Software Management - Ensuring licenses are up-to-date, software is supported, vendor contracts managed. - Hardware procurement & lifecycle (so you’re not stuck with outdated gear). User Training & Change Management - Staff know how to use tools safely and efficiently (reducing risk and improving productivity). - Managing transitions (e.g., moving to new software, changing workflows). Chester County Services